Village Pub Grill Village Warrington

The food was absolutely delicious, so a big thank you to the kitchen team. However, the service left much to be desired. It seemed that the staff were either poorly trained, untrained, or simply indifferent to their roles, with the exception of the person in charge, who was very organized and efficient. When we arrived for our pre-booked meal, we had to wait 10 minutes because the staff were having a meeting. Another staff member arrived late, and the meeting leader informed them that their tardiness was unacceptable on the restaurant floor. After that, we waited 15 minutes for our drinks, only to be told that they didn’t have the ingredients needed to make one of our orders. We have dined a...

• Útil
• Inútil
• Responder

We thoroughly enjoyed our meal at The Village, everything was good, however we had huge problems booking a table. There was no answer on the phone number provided, and the number provided on the booking confirmation was invalid! We could only book online for 1, 2, 3 or 4 people, but not for 5 as we wanted. We booked for 4 then had to go there to request adding one, only to find out that we were the only booking they had anyway! Apparently the phone is in the office which is neither manned, or heard, when the restaurant is open. I’m afraid The Village are going to lose a lot of business if they don’t put this right quickly. Such a shame as everything else was perfect.....the food was really g...

• Útil
• Inútil
• Responder

Overall disappointing, website said it would be traditional Sunday roast so we booked a table. However we arrived to a noisy pub full of Liverpool fans watching football, our booking was acknowledged but no table was ready and we were led to a sticky messy table with mess on the floor too. We were further let down when told they weren’t serving Sunday roast! Service was basic, several members of staff but they looked tired and hassled, so it took a while to be served at the bar. We understand it’s now more of a sports bar but it would be nice to have an area that appeals to a broader customer base and not just noisy football fans, as it was difficult to enjoy our dinner. On the plus side the...

• Útil
• Inútil
• Responder

I would recommend for the general menu and for watching the footbal and/or sports, we however where there for the Sunday carvery, the new format is horrible as are the newish selection of starters, unless you like oily fish or avocado, also the carvery buffet is gone, and now replaced with options of the menu, and the desert selection was terrible, the ice cream station has disappeared much to the kids disappointment, along with all that the cost has now increased, wont bother with the village as a Sunday destination going forward. Reserva una mesa ahora

• Útil
• Inútil
• Responder

We were seated next to a large family group who were offered a detailed explanation of the meal options. However, they chose to stand just a couple of feet away from us for about 30 minutes, leaving us with no sense of privacy at all. Our main courses took about 45 minutes to arrive, but they were actually quite enjoyable. The two young waitresses were helpful and friendly, which was a plus. Unfortunately, the desserts appeared to be leftovers from breakfast, so we decided to skip them.

• Útil
• Inútil
• Responder

Although the food was very nice, we had reserved a table and when we arrived it was close to the bar. We were mid way through our meal when a large party arrived and literally gathered around us putting things on our table passing drinks over us. I was furious as it was our Anniversary we were not just there for a few drinks in a bar. It totally ruined our evening so instead of staying in the restaurant we went back to our room. It was very disappointing.

• Útil
• Inútil
• Responder

Instead of apologizing for the wait and recognizing that being ignored can come off as dismissive, he immediately went into defense mode. This approach is not suitable for someone in the bar or restaurant industry, as his customer service skills are lacking. As a black card member, I won’t be returning if he is on duty. I believe he would benefit from retraining by management or moving to a role that does not require direct interaction with customers.

• Útil
• Inútil
• Responder

Terrible, booked a table online and when we arrived it was full as the match was on. We where then told our reserved sign had been removed by someone. Finally seated 45 mins later for at best! pub food and twice the price. This used to be an experience coming here but now just feels like an expensive sports bar. Wont be returning. Reserva una mesa ahora

• Útil
• Inútil
• Responder

Used to be a proper restaurant with a separate bar. Now been mashed together and in trying to be everything does nothing well. Average pub menu in a brightly lit environment doesn’t make for any intimacy. A totally forgettable experience

• Útil
• Inútil
• Responder

Friendly staff . Lovely food .pleasant atmosphere Thank you

• Útil
• Inútil
• Responder