Waitrose Partners Lutterworth

I hadn't visited Waitrose in about four weeks, and I was shocked to find that almost all the checkout lines had been replaced with self-service kiosks, leaving only three traditional registers. I don’t prefer self-service when I have a full cart. One of the things I loved about Waitrose was the friendly interaction with the cashiers, and now that's gone! I even asked if one of the remaining checkout lines could be opened, and it was—but not quickly! I believe this is a significant step backward for the store. It feels more like a Tesco Express than a Waitrose. If this is the direction they’re headed, they should lower their prices by 30%. I was really disappointed!

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On Saturday, July 30, I made a last-minute trip to Waitrose with my two-year-old son, who is usually a well-behaved little angel but was not on this occasion. He decided to throw a complete tantrum in the store and wouldn’t stop crying. I tried everything I could think of to calm my passionate toddler, but nothing worked. Finally, a staff member approached me and offered her assistance. She quickly diffused the situation by giving my son a Paw Patrol chocolate lollipop. It was as if nothing had happened; the crying stopped instantly. I just want to say that the customer service at the Waitrose in Lutterworth is exceptional. Thank you!

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A wonderful place to shop! The shopping experience here is far superior to that of other stores. The environment is clean and organized, and the staff are friendly and clearly dedicated to their work. They offer high-quality items at reasonable prices. My highlight purchase was a beautiful bouquet of flowers (as seen in the photo), which is still looking great after 10 days!

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Obviously I took to long trying to decide which bottle of whiskey I wanted, which must have caught the interest of the security guard because I could see him out the corner of my eye peeking from behind some cases of beer. Reserva una mesa ahora

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Today which is 29/11 there was no 4 PT skimmed milk .. couldn't find any frozen fishcakes...cod or haddock, so whether they have been delisted not sure... parking though was excellent and trolleys plentiful

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The store is pleasant and clean, with excellent customer service. However, the prices are still somewhat higher compared to local competitors.

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The staff was very accommodating, especially since I have a bad hip. Even other customers helped me by bringing my car back to me.

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The staff are great, but the choice and availability of goods (particularly meat) has gone downhill over the years. Reserva una mesa ahora

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The Waitrose shop in Lutterworth sells a large variety of good quality products. This shop is excellent.

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Great range of quality products, some unusual brands, and very pleasant staff.

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