"great location. fast service at the point. well done?"
Teléfono: +18473593706
Dirección: 1207 W Northwest Hwy, 60067, Palatine, US, United States
Reserva, Reservación
Ciudad: Palatine
Sitio Web: https://locations.wendys.com/united-states/il/palatine/1207-w-northwest-highway
Platos: 1
Categorías: 5
Reseñas: 1909
I had a very disappointing experience with the customer service at this restaurant. They didn't provide me with a straw and refused to give me napkins. To make matters worse, they forgot my large fries, and I had to go back to get them. The tablet they used for my order was faulty, which caused a spill all over me. When I went to the drive-thru window, the staff were not accommodating. The manager, who I believe is the owner's wife, was quite rude to me, despite my attempts to remain polite. I would advise others to avoid this location and choose another Wendy's instead, as my family and I had very negative experiences here.
I placed an order through the app and went to pick it up, but they claimed they didn't have my order despite having acknowledged it. I ended up leaving empty-handed. Then, about 40 minutes later, I saw that my credit card was charged. Overall, it was a disappointing experience.