Yaya Tea Newark

I ordered frequently from this place so you would think that they bea little more accommodating, which it should not matter how frequent one orders. I placed an indoor order when i suddenly received an urgent call from my niece. In a panic i walked out the store to take the call inside my vehicle parked right out side their store and when I hung up with her and returned to collect my order already paid for, to my pleasant surprise the store was closed.Everyone had gone and no one considered making me aware that they were closing soon and that it would be wise to chance a order, since the hours on the outside of the door were faded and not legible at the time. I called to be refunded the next day when the manager told me in a very in-compassionate manner almost angry that she wasn’t refunding me and that my urgent call was not her problem. She insisted that I reorder and repeated several times stating that she was loosing money for making me another order free of charge. She kept talking over me and wasn’t apologizing at all about the fact that i wasn’t going to receive my money back. instead she some how turned into a victim and blamed me for the free order. I retired with talking some sense into her about how she could have resolve this and learn how to better serve customers and took this “free” order since she continued wining. FOOL ME ONCE SHAME ON YOU! THERE WONT BE A TWICE!!!One last thing, if you’re allergic to dairy don’t **** them off like the case in this incident because the manager will add dairy to a vegan specified order

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Very flavorful gyoza, and loved the ya ya chicken onigiri as well. Was happy that they could adjust the sugar level of matcha latte to zero as well. Went there for the tea but the food turned out better. Just beside NJIT. Clean and helpful staff. Definitely seemed to be a good hangout place with ample seating.

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Their food is great but staff needs to pay more attention to delivery orders.Ordered a shrimp and crab rice ball and the crab was missing.Added two jellies including tapioca and lychee jelly and there was barely any tapioca in it yet I paid full price for it.

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The food was good and the drink was even better

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The food was warm and just what I wanted

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