We arrived in the restaurant and were seated at our table. The room was extremely cold, so much so none of our party of 7 could take their coats off. The waitress informed us the heating was broken and had been so for the last week. The waitress took our drinks order and left to sort it. She returned within a few minutes to inform us they only had enough wine for one small glass of wine for our party. Not the best start to our Christmas celebrations. The manager came over to inform is that there was nothing he could do about the heating as the company were waiting for a part and he wasn 't allowed to pre-warn customers or buy portable heaters. I was so annoyed that we were not told of this s...
I made a reservation online for a family meal on New Year's Eve at this restaurant and it was a big mistake. When we arrived, we were informed that the heating was not working and no temporary heaters were available. Despite this warning, we decided to stay. The staff member who served us was polite and our drinks arrived promptly. We ordered a mixed platter to share as a starter, but it took a long time to arrive. We could see the chaotic atmosphere in the open kitchen with no communication between the staff and multiple meals sitting cold, waiting to be served. The restaurant was not busy, so there was no excuse for the delays. After waiting over 30 minutes, our starter finally arrived, bu...
Visited on Saturday, table was booked for 6,30. We arrived slightly early and shown to our table. We were informed that we had to order online using the qr code, which we attempted but it wasn't working so we managed to get one of the servers to put the order through. Drinks came quickly. We had originally ordered garlic bread to come with our mains but when the server put it through it came as a starter which took an hour to arrive. We could see other tables that arrived at a similar time to us also still waiting for food. From what we could see, the servers were flat out but there were only 3 staff in the kitchen and they just couldn't keep up with demand which wasnt helped by completing t...
While the staff were friendly and efficient, and the food was good, the place was freezing as the heating was broken! We were not warned about this fact when we booked, and it was too late to find another venue for 7 people when we arrived. The heating had been off for a week, and wasn’t due to be fixed for 2 weeks, according to staff. We ate as fast as possible, as the food was cooling rapidly, and left, to go and warm up. We were very disappointed in our experience, and felt that we should at least have been offered a discount, as our Christmas get together was completely spoiled. People should be told if there is a problem, and given the chance to go elsewhere if it’s going to mar their v...
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My experience at this restaurant was the worst. As soon as I sat down, the waiter was already asking for my drink order before I even had a chance to take off my coat. The food arrived on a cold plate and was served cold, making it a horrible meal. By the time the waiter came back to check on us 20 minutes later, I had given up on the food completely. It was obvious that the food was not okay, as our plates were still full. The waiter even flirted with a customer while standing behind my husband, attempting to get his number, but failing miserably. This restaurant is terrible and in need of retraining.
Family Christmas outing for 12. I wish we had checked Trip Advisor before booking our family visit. As previously stated, the place was freezing, upon enquiring I was very abruptly told the heating was broken, only later did our very sweet waitress explained it had been broken for over 3 weeks and apologised. Had we have known we certainly wouldn't have booked and we certainly were not about to pay the £26 tip added to our bill having to eat with your coat on is certainly NOT worthy of a tip. There are an abundance of restaurants in Southwater this place needs to sort itself out!
Once again, everything was perfect. We were looked after by a young lady named Georgia, who was excellent. She was attentive and professional, but also made us feel very welcome. The food, once again, was outstanding. Since Chloe took over as the manager of this restaurant, everything has improved significantly. The staff now seem to genuinely enjoy their jobs and are attentive, accommodating, and friendly. The refurbishment was definitely needed and is very nice. If you haven't visited this restaurant in a while, definitely give it a try – you won't be disappointed.
Awful awful awful. Restaurant FREEZING Service SHOCKING Food Overpriced and some pizza bases tasted stale. Couldn’t be bothered to send back as service was so bad. Had to insist on changing tables even though half empty as we were sat by the door in a restaurant with no heating! Had to ask to order drinks and food. Had to wait for some items of food we could see were ready. Not asked about food. Then a team tip added to bill!!! The cheek of it!! You are lucky we paid at all!!!
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Went here for works Christmas party, all 13 of us had a great time with great food and staff were very friendly and very helpful. Will definitely go again.
Fabulous food, served quickly. Highly recommend the Lasagne and pizzas. Fast and friendly service. Really nice restaurant layout.
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