My family ordered online from Aroma for the first time on Mother's Day (a few days ago) and the order was placed on their website (for pickup). We ordered 5 items 4 entrees and an appetizer and were told by the website the order would be ready in 20 minutes. I sent my husband to go pick it up. Once he got there, he waited an additional 30 minutes before the food was ready. Then, once he got home, we realized that we did not get our appetizer. I called to tell them (they were still open at the time I called), and the call went to voice mail. I left a message and now, 4 days later, I have heard nothing. I also wrote them an email, using the email on their website. I didn't get a response that...
This review should actually be zero stars, because NO FOOD was received. On August 2nd, we placed an order with Aroma Indian Banquet and Grill in Upland, CA. We were told to pick up the order at 965 W. Foothill Blvd and to say we had ordered with Postmates. Upon arriving at this address, after knocking, a man came out, half asleep and told us that the business has a new owner and that they are no longer a functional business. We tried many times to contact the restaurant and never got a human being. Same with Postmates, which is an evil, middle-man app that should die for its total lack of reachability. This NON MEAL amounted to over a $100 charge on our credit card. This is incredibly horri...
The food is delicious, some of the best around here. However, the service is a different story. It took our food 1 hour to come out and there were only 4-5 other tables seated. The host and servers seemed to be running around with their heads off. I don't think I'll be back after what I experienced last time since we up and left after no food for an hour. Straight up unacceptable. That's why it gets a 1 star. Your food can be impeccable but if you don't have reliable staff/service then your business is deplorable.
I walked into pick up my order and had to wait an insane long time for it. While I was waiting inside, I saw the cook or the worker in the kitchen lick his fingers as he walked out of the cooking area. Needless to say, I was grossed out, I walked out without the food. That is so gross! Never coming back
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Is this a joke? Where is the meat in this picture? I have order multiple times before and have gotten enough meat for 2 people. This is enough meat for a small child. The vegetable pakoura is burnt to a crispy. Seriously and your wait staff that is there today the big guy. Rude.
The food quality is still amazing but they seem to be severely understaffed. An hour wait time for food when we are the only ones seated is a bit excessive.
Terrible pakoras and goat curry. This is not acceptable. I want my money back. Wth is s wrong with with the service and quality?
Take your restaurant off door dash. Just waited 2 hours for food then they canceled it caused you are apparently closed
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Good place, best indian place around. Tikka masala chicken or paneer is very good. Cam customize heat kevel as well.
This place made me love indian food . There service was great great staff. Must try the chicken masala
