I visited the Auntie Anne's stall located in the middle of the mall on the bottom floor, near the stairs, so I wouldn't confuse it with the one on the second floor. I approached with a positive mindset and ordered a plain salted pretzel. I then inquired with the employee if there were any side condiments available with the pretzels, as I had never visited an Auntie Anne's before. She replied with a blank "yes" and an odd attitude, providing no further details. I responded with a simple "okay," to which she asked, "Well, would you like one?" I replied, "Yes, but what are they?" and she sluggishly listed the three available condiments. The customer service was shockingly stale, and I left feel...
went to the stall in the middle of the mall on the bottom floor near the stairs. not to be confused with the stall on the second floor. i went in with a very positive attitude and ordered a plain salted pretzel. i then asked the employee if the have any side condiments available with their pretzels. (i haven’t been to an auntie ann’s before) and she blankly answered yes with a weird attitude. no further explanation. just yes. so i answered back with a simple, okay. she said, “well would you like one?!” and i answered, “well yes. but what are they?” and she lazily told me the three condiments available. i’ve never had such stale customer service. i would never go back. horrible experience and...
This restaurant is disappointing. I don't often write reviews, but my experience here was so unsatisfactory that I felt compelled to share. They charge $10 for pretzel bites that were dry and tasted stale. It’s not the same as it used to be. The staff were friendly, but it seemed like they were aware that the food wasn't up to par. To the owner, I genuinely hope you reconsider running this place and find a new direction in life. My experience here was truly unfortunate.
Brian is amazing! I visited Auntie Anne's a couple of weeks ago, and he was incredibly helpful. He was quick and delivered some delicious treats. I really appreciate when an employee genuinely enjoys their job and has a great time, and Brian is a star in that regard. He could succeed at anything he sets his mind to, but for now, he’s crafting those pretzels, and he’s exceptional at it! The menu here is definitely worth checking out.
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This place is a hot mess. Looks like the pretzels have been sitting a while the staff that’s working there or talking to people over the counter, have their friends sitting there. They don’t honor the AAA discount or AARP discount like the other ones nothing like fresh the staff was rude 10 out of 10 would definitely not recommend
Kai is amazing! I visited a couple of weeks ago, and she provided us with quick and friendly service. It’s wonderful to see someone who genuinely enjoys their job. Kai is a standout employee who could excel in anything she chooses to pursue, but for now, she’s making delicious pretzels—and she does an incredible job at it!
There are two locations with the mall at this location.One is near the Macy's side of the mall, second floor, next to CPK.The second location is in the general center of the mall. First floor near the stairs and open area of the mall.
The staff is incredibly friendly, and the Sweet Almond Pretzel is absolutely delicious!
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The food was delicious, and Daniel was incredibly friendly and helpful!
Super unhygienic staff, especially the teen boy who got my lemonade.
