Benihana - Reservar una mesa

This has been worst experience I have had so far at a Benihana. Is the second time I've been at this location. The cook show very poor skills and knowledge about the food preparation. I request my rice to be a bit more cooked since not even the egg was well cooked and you could see it without touch in it, whiteout any response from him. My food was a seafood Diablo which is spicy. The cook just put a little bit of hot sauce on it and left at a corner without mixing it. I told him how I want it cooked as well, but he totally ignore me and was about to serve it on my plate, but I told him I didn't want it. I told the server about the food, but she seemed upset and walked away. I request to see...

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Worst chef of all in my 35 yrs of Benihana experience! I had visited Benihana for the mother's day dinner with my whole family just 10 days ago, and we had such a good time enjoying delicious food and great service Today, we went back to celebrate my husband's birthday, but unfortunately, we had the worst chef of all in my 35 yrs of Benihana experience! The chef needs to be better trained: His hands were too slow to cook on the hotplate in front of the guests for tepanyaki, so all the foods were overcooked, charred, and dry to the point that I couldn't eat them. He forgot to serve the appetizer shrimps before the main; forgot to sprinkle the lemon juice on the seafoods; kept dropping the gar...

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The waitress that helped us for the night was terrible. She kept getting everything incorrect. I asked her if I can get no dressing on my salad and she said “oh you need to mention that to your cook” and I was like okay? Next thing you know she brought all our table salads and I looked at her and said I wait I just mentioned to you that I did not want dressing on my salad and she said “oh so sorry I didn't understand you”?! How do you not understand no dressing on the salad? Also she was not checking in on us. I had to keep asking her for napkins and she would forget to bring them to us . And I asked for a refill and she forgot. By the end of the dinner when she was asking what ice cream we...

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If you cannot honor the reservation time, then do not take reservations. I had a reservation for my birthday at 9:15PM and we weren 't seated until 10:00PM and when I asked about it while we were waiting NOBODY came up with a reasonable answer. Just bickering back and forth and saying SORRY THERE IS NOTHING WE CAN WE ARE BUSY. You guys are disgusting, way to ruin a birthday... I mean if was late for my reservation for five minutes, you would 've cancel my reservation on the spot. But it 's ok for a customer to wait 45 minutes with little kids? What 's the point of the freaking reservation then? I know you don 't give a flying you know what about the customers, but to have audacity and the ne...

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We were a large party, to the point we had to be split among two tables. Half our party arrived early, including my elderly mom in a wheelchair. They wouldn 't seat our partial party until the rest arrived. Being adjacent to our other party, it was easy to compare... they got their drinks, soup and salad sooner than us. Our service was consistently slower than our other table. The dinner show didn 't disappoint, as always. It 's great to celebrate a special occasion. Just don 't be in a hurry.

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This only pertains to the service we received. Our chef was late showing up when two other tables of guests who got seated after us were served. The chef was not engaging, didn't bothered to talk to us... it was for a birthday celebration but there was no any effort of the “Benihana entertainment”. My son was very disappointed. The most entertaining thing he did was his interaction with the other chef... very disappointed... I guess we had bad luck with a grouchy chef.

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Food was good. The service was okay our waitress was not the greatest she took long just to bring things to us. The hostess to check us in wasn't there. When we were able to check in we had reservations and some one walked in and got seated before us without reservations?? I was disappointed usually they are better. The bathrooms were gross and dirty they aren't maitained. It's like no nobody cleans them.

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I booked this reservation for a Mother's Day celebration. When we came to check in, the hostess told us they were behind on reservations and that we would have to wait 20-30 minutes. After waiting 30 minutes they told us we were 8th in line and had to wait another 30 minutes. We waited over an hour to be seated and that was with a reservation. I was very disappointed in the lack of organization.

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The staff went out of their way for my son that wasn't feeling well. I had asked for a side of rice to hold him before we got seated and the hostess was able to accommodate us with a side of rice. The person making our food was excellent. We definitely enjoyed ourselves.

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Severely understaffed... (has been for the last 2 years; but last night was bad... took almost an hour to pay using birthday certificate and gift card. Over $100 for two people before tax, discount or tip.

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