Bernina 1865 - Reserva de mesa

After we made our booking we got messages that they have very easily accessible hotel form the parking and the fabulous restaurant onsite with amazing dishes. Just they forgot to mention that the road in front of the hotel is being under maintenance and closed. So to access the hotel we had to search for clues on papers about how to get to the reception and claiming stairways with the luggage to get from the down parking. Just wonder why also a piccolo was missing... Not being able to secure a parking spot is quite disappointing for a 4-star hotel. The boy on the reception didn't speak English so he called another girl that was not helpful at all and even rude and we had to stand her horribl...

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I stayed at the hotel in March. Service by the front desk was terrible. I booked this one specifically because they claimed that the cable cars in the area are included. Upon arrival, they told us that their (the hotel's) deal with the provider did not happen as intended, thus the cable cars were not included in the price. They also wouldn't be able to grant a discount based on this. No manager was available to discuss this with us, the tone this was presented to us was not up to 4 star level, and until now (2 months later) they still haven't found a solution. Emails I received regarded another person's reservation and stay (despite attaching my booking confirmation) or were generic. Communi...

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Food was lovely, but the waiters had a hard time getting the orders right. It reminded us of scenes in Faulty Towers. Thanks to the fact that they were super friendly staff, going out of their way to make everything right, we left quite happy...that night. If you have the time, food was good, pizzas were excellent. The people that work here, work day and night in the hotel and are always friendly.

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This is a fantastic hotel old world charm. The front desk hosts Vera Is that standing in very very helpful she even gave My wife annoying and upgrade for a room because it was a anniversary outstanding would a balcony view she couldn't have been...one nice very very helpful I travel all over the world for the last years I would definitely come back here. Come on come here to have fun fun fun Reserva una mesa ahora

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Loved this place! The staff was super friendly and amazing! The view from the breakfast area was super. My only problem was the value for money. With the amount paid, I would hope for something like a gym but there are no such facilities which was a bit disappointing. When it's raining it's tough to step out so there should be some space for activities within the hotel.

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Due to work I had to stay in this hotel for 5 months. The weekly cleaning was poor. The amount for the room was several thousand francs. An earlier checkout was not refunded. At the reception there were sometimes waiting times of over 30 minutes (with 1 other guest). The staff speaks almost exclusively Italian. Unfortunately I cannot recommend this hotel.

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Excellent hotel, large rooms, very attentive personnel. Close to the train station. I particularly enjoyed the delicious breakfast in the Imperial hall. I recommend the apricot jam. Service: 5

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Beautiful hotel. Very nice location and service was excellent! Our view wasn't very nice but there are many rooms with great views Service: 5 Reserva una mesa ahora

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Hotel and pizzeria just top! Nothing to say. I recommend! Very friendly staff. An address not to be missed

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strange staff....more a boom of a calabrian free-time dealer family. only highlight, very good pizza.

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