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"Had an excellent meal with friends. Very friendly staff and lady chef."
Teléfono: +441873737757
Dirección: 22a Cross Street, Monmouthshire, United Kingdom, NP7 5ER
Ciudad: Monmouthshire
Sitio Web: http://www.facebook.com/boontatoorestaurant/
Martes: 06:00-22:30
Miércoles: 06:00-22:30
Jueves: 06:00-22:30
Viernes: 06:00-22:30
Sábado: 06:00-22:30
Platos: 10
Categorías: 5
Reseñas: 1928
Very greedy and incredibly poor service. I placed a takeaway order to collect in 30-45 minutes. After arriving to collect, I was informed I needed to wait another hour (this was a 8:30pm! before I could even collect it, even though they closed at 9. I asked why I was told 30-45 minutes…being told quite abruptly that they are ‘very busy’ When I challenged this asking why take my order if they couldn’t cope, try to charge me or even why no one called me after I already waited a 45 minutes. The server tried to make light of it suggesting I go to a pub and wait. I told them to stop being greedy. Taking orders you can’t fulfil or creating a hugely negative experience. It was only a meal.. but we...
We phoned ahead and ordered a meal to collect. We were told a 45 minute wait as they were busy. My husband arrived 45 minutes later to be told that he now had to wait an additional hour, but they still tried to take the money for the meal. He was advised to wait in the pub over the road, so he could have a drink whilst he waited, as there was no room in the restaurant (which is very small and intimate). We understand that restaurants get busy but to more than double our wait time and not contact us before is not acceptable. We have eaten here before and no takeaway meal is worth waiting over two hours for.
