Brewers Fayre Elmbury Lodge

Very poor experience, lady who seemed to be in charge was very rude and very abrasive. As a family of 9 we had arranged to meet here, off Junction 9, on our travels at 11 am. I did ring earlier in the week to check we could just call in for drinks and may well stay for lunch, once that service resumed at 12 noon. We all felt as if we were unwelcome as soon as we arrived because we hadn’t booked, even though there didn’t seem to be hardly anyone else there! We were bundled into corner of the bar, even with a new born baby. We were eventually allowed to move to a table, near to the soft play, as requested, after I again spoke to the lady at the bar, but she still wasn’t very friendly. On purchasing drinks, again she said don’t tell me the individual drinks you want, just tell me how many hot drinks as they’re all the same price, well I’m sorry but that’s not how you speak to a customer. I had no idea about the way you purchase hot drinks there! We did stay and 4 of us ordered food, which took an hour, I did ask the waiter if he could find out how long it might be, he came back and said the cook couldn’t tell him how long, so he had no answer for us!!! Again whilst ordering the food at the bar, the original lady was very abrasive, especially when my card transaction wasn’t going through very quickly, saying it was my card and I was using a non contactless card, which just wasn’t true. Surely a bit of politeness wouldn’t go a miss. We had a newborn baby with us and a 7 year old, it was the worst day for floods in all surrounding areas, so quite stressful traveling. We couldn’t have got into Tewkesbury to Wetherspoons to meet for lunch, or any other cafe, as all roads into the town were flooded. One would think on such a day with all this going on, a warm welcome would have been given to us as Elmbury Lodge. The venue itself is very nice, the soft play area was fairly good and the free top up on the hot drinks was good, but the food was very poor and the service and friendliness was totally unacceptable.

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Our party of eleven visited for the Festive Lunch. Food was really good, large portions all well cooked and presented and exceptional value. Special thanks to Helen and Maddy for the warm welcome and great service.

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If you like to wait over an hour for your festive meal to come and then the meal is cold and icy Brussel sprouts then it’s for you. Terrible meal, long wait.

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Great service from the bar staff, Helen. Always recognises me and pre pours my drinks. The beer is kept well too

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Amazing food amazing staff just a brilliant place for a good night out. Food amazing Louis in kitchen

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