Bruegger's Bagels

They manage to still make the great bagels I expect from bruegger's, but everytime I'm in there the service just sucks. It's always something, manager standing around chatting up employees while customers wait, running out of everything bagels at noon and not putting more in to cook, all four employees handling one to go order while people stand in line, I now drive 15 minutes out of town to get my bagels at the bruegger's in Sunray mall, the experience is always much nicer.

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I love their bagels and will continue to protect, but they really need to do better with online orders. They are consistently behind and deorganized. I plan on a solid 30-35 minutes when I quote ?ahead? instead of the 15-20. Once our bagels only sat behind the counter instead of in the pick-up area (it finally found out as soon as we asked about our order after 10 minutes. The addition of new coffee drinks/lats has just slowed down the process

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A terrible customer service waited for over 15 minutes for a bag with bagels and cream cheese. There were 5 employees, including the manager, and only one person helped the customer despite a long line. The rest hung behind the counter and talked. At first I tried to give them the advantage of doubt, but then it was simply ridiculous when they seemed to take all the costs to avoid customer interaction.

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Poor employees are way understaffed. The three person management team are rockstars. They?re trying their best to get people trained but the new people don?t stay longer than a week. One think I like to say? if you have a problem with how fast we?re moving through the line that goes out the door, put in an application and come help us speed it up.

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Each Bruegger should come to this place to learn how to make a suitable sandwich.

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