if I could, I would give negative stars. the manager, jodi, took our order. we gave them our pickup number and our names. not only was it rude above the counterspeaking system, but it got the order name wrong and when we got into the window, it was even worse. we asked if we could talk to her manager. she refused to give information to anyone who was in a higher position than herself. and continue to be extremely rude, so that we complain about who without food and no information. child-friendly: not in ongoing management.
Went there on 07/19/2022 around 12pm and the experience was horrible! First of all the restaurant was filthy from the outside in and the female manager was rude and actually swore at me because the dining room drink machine was out of ice! She also yelled at the female black employee to get the ice! This female Caucasian manager is racist and was out of control! Do not waste your money at any of the Grand Rapids Burger Kings they are all horrible and are operated by a horrible franchisee obviously.
Ordered 2 combo meals with cherry coke do to the fact they were some how outta every kind of pop? Received diet coke with a shot of cherry in it! Asked the worker at the window if the pop had something in it because it was clear what I got wasn't cherry coke she insure me it was cherry coke until I looked at the receipt and it said diet coke with a shot of cherry horrible service never going back! Save your money and go somewhere else! Or at least a different burger king!
Kate had bad customer service we asked her a question plus she had headphones in; she turned her head the other way and ignored us. Then we asked her again then she ignored us again. They took forever to just take our order we waited 20 mins-25 mins after they already took an order. They had 2 cars in line. It shouldn't take 20-30 mins to take 1 order. They need more people who don't take their sweet time to change the song on their phone
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not open when they say that they are, had an online order going through and getting approved and closed before planned, can not get my food. I work late and not much is open, so it is really difficult to find places to get food on the way to home if I haven't prepared yet.
Fast and friendly service. The food was fresh and the exterior of the building was well designed and well maintained. Would recommend and definitely visit again. You have to try the impossible Whopper, that's great!
Before they closed, they took the order before us, and they said they were closed when we came to the editor. my man asked when they closed and no answer. they have not closed for another 5-10 minutes.
The food I got was just terrible I took it back to the counter and said it's way overcooked I said can you cook it less she said oh it's just that the grease is really old
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Eat was ready when I arrived at the window what I want when I eat quickly. it is rare to see.
Not very friendly staff always slow but orders have been right
