"LOVE a Byron burger. We’ve only ever ordered on takeout but it’s always well packaged, hot, and super tasty! 10/10, highly recommend (and when collecting the staff have always been super friendly and helpful)."
We turned up mid afternoon on a Saturday. We stood by the sign ‘Please wait to be seated’ The place was about 1/3rd full so not really busy. There were a lot of staff standing around chatting to each other and occasionally attending to a customer. We we waited and waited in fact over 15 minutes before some chap bothered to come up to us by which time my partner said they don’t deserve our money or business let’s go. I spoke to the member of staff and told him how poor it is and how I’m not going to spend my money with you people when you cannot be bothered to show that you want me as a customer and they couldn’t care less. Funny how this branch has today been identified for closure and good...
We went here on Sunday afternoon for a quick burger vefore heading home. Despite only having 5 tables in the restaurant we had to wait over 30 minutes for our drinks which i assume they had forgotten as i went to the bar to ask for myself. Then the food no special potatoes available. Jalapeño burger came without Jalapeños, and my chicken and avocado burger came eithout avocado. When i queried whether this was the correct order I was told yes we've got none left. So deep fried chicken in a plain bun for £13 it is then. At no point did the restaurant apologise. Safe to say we will never eat in a Bryon restaurant again. It was one of the most depressing dining experiences ever. Being charitable...
Can’t thank everyone at Byron Bluewater enough! Everyone was so friendly and lovely we just wanted to be friends with them all! It was such a happy atmosphere and we felt so comfortable- plus the service was super quick and the food was AMAZING! It’s hard finding good gluten free food and I could genuinely eat that burger for the rest of my life (and feel so safe with my allergy ordering there! . Plus my friend was able to have a vegan milkshake (to die for, you seriously need to try their shakes and she was over the moon with it! Our dietary needs felt so listened to and we just had the best time! We both agreed it was one of the best dining experiences we’ve had. Great food, great staff, g...
The was a great experience, we were allocated a table within 10 minutes, considering there was 9 of us 4 adults and 5 children very accommodating as we had no reservation, we were serve promptly, easy to access menu on phone, waitress was called Isabella and I can honestly Say we was very impressed with her mannerisms, very polite and a service with a smile, haven’t had a waitress so nice in a long time definitely goes a long way, we all ordered on one bill however we were paying separately (2bills) when she gave us the bill she had already separated it without having to ask and was all correct, the food was amazing, could not find any fault, it was delicious and all the children cleared the...
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Been eating at Byron for years, always been a fan and recommend it to friends and family. However, todays visit was frankly embarrassing. First thing that arrived was one of our sides, which was wrong, no problem quickly dealt with. Secondly, my burger arrived (I’d ordered a vegan version of the double cheeseburger which arrived with real bacon in it), not so quickly resolved. Another long wait, another burger, also wrong, this time not even close. By this time my wife had long finished her meal, so I asked for them to take it off the bill and left. Half hearted apology, and no attempt to make things right as a gesture of good will. Beyond disappointed, dumbfounded by the poor excuse for cus...
Wed have eaten here for many years and have generally been impressed it used to be one of our favourite restaurants at Bluewater. However, this visit was VERY disappointing! The service was very slow. The food took a long time to appear when it did our burgers appeared but not our chips or side salad we had to chase this up, and even then they took a while (by which time our burgers were going cold). We weren't offered sauces and no one came to check if the food was okay. It wasn't! One of the burgers was massively undercooked and the chips felt like they had been standing around for a while. We did get the wrongly cooked burger taken off the bill I also asked for service to be removed.
Visited today for a special occasion and was sorely disappointed by the customer service. They got our order incorrect 3 times which meant my partner was served bacon with his vegan burger. It was then replaced with the wrong burger, which he hadn’t ordered, by which point I’d finished my meal so we couldn’t even share the meal properly together. I understand that orders are sometimes muddled but the customer service following this was really poor. Considering how tight money is at the moment going out to eat for a meal is a treat and so we was really disappointed by this experience.
I have always enjoyed a good Byron burger. I've also been treating myself to the Oreo cheesecake, which is absolutely divine. I highly recommend it. But that's not why I'm writing. There is nothing more perfect than hospitable service. And you know the type of service where they are there when you need them and not there when you dont, always polite, attentive, spot on with recommendations and perfect manners. Yes, I just described Eman a waiter at Byron, Bluewater. Check him out guys and tip him well. He's the best. Service 10/10
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Really good value burger here couple weeks ago and nice friendly service. The burger was perfect Such a shame it’s so quiet in here really hope they can continue. As they do the best burgers in bluewater As well as service… thanks guys…
LOVE a Byron burger. We’ve only ever ordered on takeout but it’s always well packaged, hot, and super tasty! 10/10, highly recommend (and when collecting the staff have always been super friendly and helpful).
