The restaurant seemed clean and since it it's right next to Harrods we thought it'd be a nice place to have a coffee and something sweet there. First of all the service was terrible; taking wrong orders and not being able to properly count the change (they literally had to give out 5 quid with nothing but 10 pence coins and the waffles they served were frozen and not fresh at all (one of the waiters had to admit it himself!! I mean for about 7 quid a waffle you'd atleast expect them to be fresh. Not worth the price at all. 1/5 wouldn't recommend to my greatest enemy.
My review focus is based on the service received. Staff may be dressed smartly, but some were so tired they couldn’t focus on serving me (yawning openly). The happy ones that weren’t tired were too loud, between themselves, and distracted us from our conversation. A Latte coffee order was served lukewarm, twice!! Items were missing from our bill. An overall poor experience
The food wasn't great, although the presentation was nice. Unfortunately, the servers were not very welcoming and didn't attend to their customers; they simply delivered the food and moved on without checking in. We had to ask another server for our bill. Additionally, the bathroom is located on the ground floor.
This restaurant is fantastic with a wonderful atmosphere. I ordered a cold beer, halloumi fries, and calamari rings. Everything arrived quickly and was really delicious. I would definitely recommend it! However, the waiter was quite grumpy and didn't smile at all.
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My friend and I split the Creamy Tea for Two and definitely could have split for just one! My cousin got an amazing strawberry tart. Tea and sweets were delicious, service was friendly, and they even provide take-away boxes. Make sure you get the scones!!
What a lovely Cafe-Restaurant. The service, food quality and location were so convenient for us. There was a big choice for dishes and drinks. Amazing ambiance inside the restaurant as it was full most of the day.
My son and I popped into the Cafe for breakfast. The waiter was very friendly and the service so quick, I was surprised. Decor and plating was tasteful. A pleasant experience all round. Thank you
3 visits in a week. 2 breakfasts and an afternoon tea. First class on all occasions. Being an Aussie we are fussy about coffee, Concerto coffee is excellent. Highly recommended
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We had a Groupon voucher for afternoon tea, and it was excellent and a fantastic value for the money. The food was delicious, and the service was great.
Very friendly employees. Food very good, nice athmosphere. Good background music. Very close to Trafalgar square
