Chanos - Reservar una mesa

Was eager to try Chanos again after having a few bland experiences, as a friend got me a gift card, but totally regretted it. It 's Cinco de Mayo so I thought I would order early as I figured it might be busy. When I went to order online with my gift card a little before 5 pm, it wouldn 't allow me to redeem the gift card unless it was below the balance. I was $10 over the balance and really wanted to use the gift card, so I opted to call instead. Unfortunately, they received too many orders by 5 pm and were closing for an hour. I was disappointed, but ok with waiting. The girl on the phone was super apologetic, clearly felt bad, and even told me to call back in 45 mins and they 'll take my order. I appreciated her kind words and decided I should just wait the hour and then place my order. After waiting my hour to order, I called back at 6 pm and a different woman answered. I asked are you open for orders now? She scoffed and replied definitely not . A little taken aback, I let her know I had called an hour ago, was denied and told to call back in an hour. I asked if when they can take my order and she replied I have no idea . Totally understand it gets busy, (surprising that it 's busy enough to close before 5 pm! , but it was really bad service to have me wait an hour and then basically told me I can 't order. Even worse was by that time, being as it 's Cinco de Mayo, it was way too late to order for any reasonable time from any other place. I tried to be patient and wait for Chanos and it ended up screwing all of our Cinco de Mayo dinner plans. If I didn 't have a gift card I absolutely wouldn 't be back.

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I am not exaggerating when I say we eat chanos multiple times a week. But recently, they must have changed ownership and recipes because literally within days, the quality went down hill to zero. 1) the Sonora salad lettuce changed and has a refrigerator taste, cheap lettuce, old and wilted and smelled terrible. The chicken was flavorless and the pieces were so small, it was like leftover from whatever they had. 2) rice bowl, ground beef tasted different, sauce is bland. 3) tostones were ROCK SOLID. Couldn't even bite into them they were so hard I threw them all out. To be honest, we threw our entire meal out which was over $30 . I am extremely disappointed. This place used to be authentic. You could taste the freshness and now you can tell low quality ingredients are being utilized. I really hope that the new owners try to keep the integrity of this restaurant.

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One of our favorite take out spots. The food is always delicious. Our favorites are the steak burrito, the quesadillas and the empanadas. The food is always ready when they say it will be and the staff is very friendly.

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Delicious food. Fresh. Love the veggie Quisedilla and all the sauces. My husband loves the rice bowl and tostones. Great place for food that's quality

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Great chips and quest, bland chicken burrito, longer than expected delivery time. Might try them again but won't be rushing back.

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