Chick-fil-a West Hills

We are on a time crunch and had to stop for food quickly. We went through the drive through and had a male who didn’t have the best customer service. He kept talking over us and wouldn’t listen to what we were trying to order. We picked up and drove away since we have to be somewhere. Once I looked in the bag I saw that they replaced our sandwich with a small nuggets, which is cheaper. Frustrated with the customer service and that we paid more for a menu item and got a small nuggets instead. : Wish we could go back and replace it, but we unfortunately do not have time.

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Everything is so PERFECT at this location. I have never been disappointed, any modifications you have they’ll make sure to satisfy you! Workers are so amazing! So friendly and understanding and patient! Zachary at the register was so sweet and kind! Even after I sat down to eat, he made sure to come by and check on me! The manager is always around, and always has a smile on making sure everyone leaves with a great experience. Best fast food experience I have ever received!

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I had ordered a Cobb salad with grilled spicy chicken. When I had got home I noticed the chicken was cold and the chicken smelled weird. Called and spoke to a team member; who did not give out her name. When I had mentioned the above she told me to come back to the store and have a manager take a look at it. What a lack of customer service and food quality. Definitely will not be going back.

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Disappointed. Got a weird piece of rubbery chicken with a slice of cold cheese on it and floppy tomatoes I asked not to be there at all. I should have gone back but I was working and didn't have time so I ate what I could chew and threw half away. I was upset. I love chick fil a. I'll give them another shot soon and I'll update this to reflect that. Reserva una mesa ahora

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As a traveler just passing through, it’s very hard to find how to get to the drive-thru immediately turn right is the answer). Just wish there was more signage. Everything else was wonderful, quick line, fresh food, and clean bathrooms.

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My tire went flat in the drive thru and they directed traffic safely around and even helped me change the tire! (It would’ve took me for ever) They were super nice to me the whole time. Great people and teamwork!

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We had a get together in the lobby with several families, and the staff was super kind and accommodating even though we probably made them a little anxious. Very pretty inside

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Chick-fil-A has been a great place for me to eat something healthy and how you get treated well with a friendly welcome. Reserva una mesa ahora

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Always the best at what they do... We went through drive thru with minimum wait at a busy time...

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Never met a more attentive, friendly team of workers.

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