Chipotle Mexican Grill

I’ve visited and ordered from this chipotle location many times for lunch, but tonight was my first time going for dinner. It was just gross in there and I was shocked because it’s usually really clean even when they’re super busy. We arrived later than usual, about 8:45 pm, but they don’t close until 11pm, so well within time to order a complete meal. They hardly had any ingredients left to construct our burritos. I asked if they just weren’t making any more and the young man politely told me they just didn’t have any to make. I get it…fresh ingredients means you might not be able to perfectly account for supply and demand every day. That wasn’t the part that bothered me so much. It was how...

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I really like the food, and life being able to order online. But even though the order confirmation says the food will be waiting on the pick-up shelf, and they HAVE pick-up shelves labeled, my order is NEVER on the shelf. I have to wait and wait for an employee to see me checking my phone incessantly to make sure I ordered it right. Or, I have to try and interrupt the cashier who 's always rapidly going from one customer to the next.Just use the darn shelves! If you have issues with people stealing orders, have a dedicated person READY to help with pick-ups. And teach your staff to be a bit more understanding... don 't just say it 's not my fault and get an attitude.

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This chipotle has been on a steady decline. Most of the time they are out of a large number of ingredients, and the portions and quality of food are extremely inconsistent based on who is working. There have also been many times where the counter is filled with spilled food and the space is uncleanly. It used to be hit or miss, but most of the time now it’s a miss.Vegetarian options: Today they were out of beans, sofritos, lettuce, and fajitas…so good luck if you’re plant-based.Dietary restrictions: They are always out of ingredients which would make it hard if you have dietary restrictions.

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Starting to slip. I used to always go out of my way to go to this location and do an order for pickup. Last time I went in person and everyone just kept working and didn't look up to take my order for a solid 5 minutes. It was very awkward ?. Then finally when they did they were out of a lot of stuff (guacamole, forks...cups). The reviews at fallston aren't great either so I've never even tried going there, and bel air is always a time consuming, undercooked rice experience. Chipotle used to be my go-to twice a week.

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Beware of mobile ordering from here. It will be wrong EVERY time. Its like the employees care so little that they make random bowls and stick random name stickers on them. If you like paying $12 for food roulette, go for it.Food: 2/5

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