Cold Stone Creamery

I ordered a cake for my son 's birthday. When we cut the cake, we noticed it wasn 't the flavor we ordered. We ordered cookies and cream. After we cut the cake, we called to let them know the cake wasn 't right. The owner said that we should have returned it right away but this was for my son 's party, we had kids ages 2-11 who really wanted cake. She said it seemed like we enjoyed the cake . Like what else are we supposed to do. It was during the party. If we returned it, they can remake it, it would take about an hour. The party would have been over by then. Plus it took a couple hours for us to get a response from the owner, when we first called the store, they said they will let upper ma...

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Went to get some ice cream for my kids, Two little kids (staff) laughed at my accent in front of the other customers.called the manager who was worse than them. Told her about the incident and she said so what, told her I’m going to call the Gold Stone Creamery headquarter to report that. Said who cares. Old man who has insulted by two little kids. I will not go there or any other branch until I die.

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I give the ice cream/creations a 5 because the ice cream is smooth and creamy, the ingredients are fresh and they never run out. The atmosphere gets a 3 because the tables aren't always clean. But I think the staff may not be able to get to the tables regularly b/c there are so many customers and orders coming in and they focus on serving the customers, first.

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Nice staff, great ice-cream

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Expensive but good

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