I ordered a cake for my son 's birthday. When we cut the cake, we noticed it wasn 't the flavor we ordered. We ordered cookies and cream. After we cut the cake, we called to let them know the cake wasn 't right. The owner said that we should have returned it right away but this was for my son 's party, we had kids ages 2-11 who really wanted cake. She said it seemed like we enjoyed the cake . Like what else are we supposed to do. It was during the party. If we returned it, they can remake it, it would take about an hour. The party would have been over by then. Plus it took a couple hours for us to get a response from the owner, when we first called the store, they said they will let upper ma...
I recently moved into the neighborhood and decided to try out some ice cream. I asked if the ice cream was hard and a young lady said it should be. I told her I enjoy my ice cream hard and soft ice cream I do not like. For some reason she looked at me like she didn't understand or care about my need. A young man by the name of MATT overheard my conversation and stepped right in. He understood my feelings about hard ice cream and offered to get some harder ice-cream from the back. He did it with such grace. He didn't seem annoyed, he had a smile on his face the entire time. This is the true definition of customer service! I almost walked out of this location because the first associate didn't...
When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me! So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot. We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a he...
Went to get some ice cream for my kids, Two little kids (staff) laughed at my accent in front of the other customers.called the manager who was worse than them. Told her about the incident and she said so what, told her I’m going to call the Gold Stone Creamery headquarter to report that. Said who cares. Old man who has insulted by two little kids. I will not go there or any other branch until I die.
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I give the ice cream/creations a 5 because the ice cream is smooth and creamy, the ingredients are fresh and they never run out. The atmosphere gets a 3 because the tables aren't always clean. But I think the staff may not be able to get to the tables regularly b/c there are so many customers and orders coming in and they focus on serving the customers, first.
I absolutely adore this restaurant! The atmosphere is always fantastic when I visit. A special shoutout to Mo, she's amazing. She took great care of my friends and me during our visit. And don't even get me started on the delicious ice cream. I can't wait to go back soon!
One of the girls fixed my ice cream did not wear gloves or apron. Her fingers was all on my ice cream and she was wiping her hand on her shirt. That was so nasty and unsanitary. I'm not sure if I will ever eat at this location again.
This is my favorite place to go! The staff is always friendly and the manager Mo ensured that my order was perfect. I will definitely be coming back! A top choice for families and anyone who loves ice cream.
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The staff at this Cold Stone location is extremely friendly! I am willing to drive 30 minutes just to come here because the customer service is fantastic.
My sons favorite ice cream in the area Food: 5 Service: 5 Atmosphere: 5
Crema Dulce, Masa De Pastel Delux, Devoción Doble De Chocolate
Cupcakes De Helado De Mantequilla De Cacahuete
Sándwich De Galletas Kiss N' Tell Chocolate
Galleta Sándwich Masa De Pastel Espolvorear
Pack Variado De Sándwiches De Galleta
Salsa Impresionante De Maní De Reese
Helado De Cheesecake De Calabaza
Menta Menta Chocolate Con Chips
El Pan De Maíz Es Mi Mermelada
El Favorito De Los Fundadores
