I am pretty tired of the owners of this Cold Stone! In the past I 've seen them ask kids (not the parents) if they want a cone which costs more money...right? Shouldn 't be that big of a deal but it 's annoying. Today our nanny took the kids here and the owner apparently scooped too much ice cream for the medium size that was ordered. She said to our nanny, I 'm going to put this in a larger bowl . Innocent enough until she charged my nanny for the large size. I find these kinds of practices distasteful and dishonest, and frankly makes me never want to go back. To the owners I say, grow up and run an honest business . To potential customers I say, watch these folks for dishonest behavior and...
After trying my ice cream I asked for a new flavor if possible as it did not taste right. Although the gentleman gladly said he could replace it the lady ringing up my order told him he needed to put my ice cream back into the container. I jumped in and told her please don't do that as it's very unsanitary to put ice cream I just licked back into a container. I am assuming it was the owner since she was concerned about the cost it was to her of wasted ice cream. I don't know who needs to hear this but be cautious of eating ice cream from here. Do not recommend!
My daughter gently asked me for cotton candy ice cream and I said no because it has dyes. The employee said there are no dyes in cotton candy ice cream and she also said strawberry was dye free. YAHHHH RIGHT! Just checked their website and cotton candy has blue 1 and strawberry has red 40. I asked for a kid size for my daughter. She got it with no add ins. But still charged me for a like it. Just be careful when ordering. Clearly she 's in it to trick people. We will not be returning and will opt to try the other plentiful ice cream places in the area.
The staff at the restaurant welcomed us with genuine enthusiasm and promptly attended to all the customers before taking my order. However, the young man who helped me made a joke at my expense regarding my choice. Additionally, the server assisting my friend seemed reluctant to serve her ice cream after she had already indulged in too much sugar. Despite these minor hiccups, we had a fantastic overall experience, and I would highly recommend this place—10/10!
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The staff at the restaurant greeted us with genuine enthusiasm and worked quickly and efficiently to serve all the customers before taking my order. However, the young man who assisted me made a joke about my choice, while the boy who helped my friend hesitated to give her ice cream, saying she had already had too much sugar. Overall, it was a wonderful and entertaining experience! I would definitely recommend it—10/10!
The person at the counter appeared quite unfriendly. When my grandson tried to indicate a flavor, she rudely asked him to step back from the display. The ice cream met my expectations, but the customer service was disappointing.
I really love this restaurant! The quality is outstanding, the toppings are fantastic, and the prices are affordable, making it an awesome place to eat. I particularly appreciate how they blend the toppings together!
The experience was positive with quick service and courteous, well-trained staff. The ice cream was delicious and reasonably priced. I definitely plan to return.
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Fantastic team and amazing ice cream! I highly recommend trying their mango yogurt and watermelon sorbet; it’s a delicious combination.
They specialize in big ice cream creations here, but you can also get a small amount. Prices are pretty low for all that you get.
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