Costa Coffee - Reserva de mesa

Today, I decided to visit the new Costa in Gillingham to see if the service had improved with the new shop. I ordered a flat white and a cheese and tomato sandwich. Unfortunately, the flat white was mostly froth, with the cup feeling almost empty. The sandwich was undercooked and lacked color, resembling more of a melted cheese mess on bread. It seemed like the oven was opened multiple times during the cooking process, resulting in the disappointing quality of the food. Ultimately, I ended up throwing both the coffee and food away. In short, despite being a new shop, the service was still poor. I will be sticking to the Costa in Hempstead Valley for better service in the future, as I cannot...

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Stopped at Costa whilst shopping. Never visited the gillingham branch before but do love a costa. The coffee shop was dirty and messy. There were three staff on and only a few customers yet it took some time to be served. They were abrupt, disinterested and I had to ask for several things as everything I tried to order was sold out. When I finally got my order I had to ask for a table number thingy as I had ordered hot food and wasn’t given one. I didn’t have faith that the staff would bring the order to the correct table. Tables were all filthy. Chairs were all filthy. Floor was filthy. There were no napkins and the sugar supply station was messy and dirty. Won’t be going back.

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I ordered a regular latte with full fat milk (blue) at this restaurant. Despite repeating my request for blue milk three times, the female server still poured green milk into the jug labeled blue and made my latte with it. I was confused as to why she didn't understand my preference for full fat milk over skinny milk. I hope they hire someone who can better understand the difference in milk types in the future.

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Love the coffee but venue in need of a clean inside and out. The outside is always messy and the pavement is stained presumably with uncleared up spilt drinks. Distinct lack of interest attitude from the staff who are young and can't be bothered. A supervisor manager might help. I Always have to request a receipt for payment. The spacious upstairs seating is often closed so not available at certain times. Reserva una mesa ahora

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I'm not sure why there are negative reviews, but I wanted to show some support for this place. I visit here at least 4 or 5 times a week. The coffee is great and the staff, despite the difficult times, are always positive and happy.

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Been in Costa Gillingham a couple of times and the baristas (younger ones) always look bored and disgruntled. Slow service and looks dirty as well as the servers. Disappointed.

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Been into coffee shop many times and will continue to do so staff friendly, clean shop and a beautiful aroma of coffee suit all coffee lovers

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Standard Costa coffee, very busy and staff cannot seem to cope. Long queues created by slow disorganised service. Reserva una mesa ahora

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I’m always here getting my daily fix of caffeine, the coffee if very good and the staff are decent people.

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Not really much to say. Good coffee, good timing, good place to bring your laptop and get work done.

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