Costa Next - Reservar una mesa

Had many visits to both Costa on the Robin park in wigan , plus others chains all over the country . Can honestly say , it's the worst coffee chain house in England , milk is scorching, small coffee inside , your just paying for piping hot milk , in cardboard cup , because never any mugs . They are always understaffed, the coffee machine is always very filthy , the air con is too high , even in winter , freezing in there. The price of dishwater coffee is ridiculous, for the lowest standard of coffee . It's discusting. An absolute rip off . Some of the staff are lovely but always stressed and seem unhappy . No proper training is clearly given ,to complete a perfect coffee . The milk is suppos...

• Útil
• Inútil
• Responder

I have personally and with my family used this Costa many times before amd have not been disappointed, but today absolutely shocking service and attitude from the staff. Saturday busy but not full. Lots going on and a reasonably constant drive through as you would expect. I took the family inside for a quick Frappe whilst I had a latte. Literally 3 drinks and no food. Nothing complicated. Not much could go wrong so I thought. 1 x Frappe delivered after 2 3 minutes. Latte 2 3 minutes later. Probably 6 7 team members in the drinks prep area making drive through orders and another 10 minutes for my 2nd Frappe whilst other internal customers received Frappe before we did. 2nd Frappe delivered co...

• Útil
• Inútil
• Responder

When this place opened, it was a really pleasant place , with nice coffee Now it has gone really dirty , poor quality coffee, staff who don't know how to make s decent coffee, lazy and very rude . Unfortunately, after many years of service there, at both the drive thru and the one at the side of next, I will never return . High price for dish water coffee, rubbish sandwiches and poor service from some of the staff ,very poor hygiene, not good management and staff do not know how to make coffee. Poor batista skills. Shameful . Now I stick to cafe nero or kawas coffee , in the town centre , much better service and quality of coffee. 100% arabica beans and clean coffee machine , clean tables ,...

• Útil
• Inútil
• Responder

This Costa has to be one of the most dirty, unhappy establishments i have been in. the premises are in need of a deep clean, the toilets must NEVER be cleaned with human waste on the toilet and floor, yuck!!! The staff are rude and miserable but not surprising due the rude management, you had better not complain about you food or lack of what you have paid for. Costa really need to get there act together.

• Útil
• Inútil
• Responder

Staff seem harassed. Went with 1 year old to find wooden child seat dirty and worn condition. Asked for anti bac wipe but was only offered a j cloth being used to wipe down other seats etc. Also asked why child seats not renewed but told no money in budget! It is 2023 and no wonder infections are on the rise. Come on Costa, get a serious grip

• Útil
• Inútil
• Responder