It’s the sheer incompetence for me! They had ONE job. The driver went to the wrong location, and as we tried to guide him with directions, he drove right past my apartment while we were still on the phone. He hung up on us, and despite several attempts to call him back, he just kept declining our calls. Eventually, he said he would return in 20 minutes. When we contacted the store, their excuse was that they were closing and that he had other deliveries in Clifton—as if that was my problem or that I would be okay with receiving cold pizza. We order from this location ALL the time since it’s only 3 minutes away. Honestly, this was hands down the most frustrating experience of my life.
It’s the incompetence for me! They had ONE JOB. He went to the wrong location and as we tried to give him directions, the driver drove past my apartment as we were providing instructions. He hung up the phone, and as we saw him speeding by, we attempted to call him not once but several times and he continued to decline the calls. Then said he would be back in 20 min. We called the store and their excuse was they were closing and he had other deliveries in Clifton as if that was my problem or I would accept cold pizza. We order at this location ALL the time as it’s 3 min away. Hands down the dumbest experience of my life.
Order took over 90 minutes. Driver passed my house and set in his car down the street for 15 minutes while I tried to flag him. I called the store, and they couldn't do anything to help and couldn't provide a credit because I ordered online. There is no working method for reporting online. It gives you the phone number for the store, which couldn't help. Pizza was cold, and driver said he can't see, which is really disturbing.
I received my pizza 1.5 hours after placing my order. When it finally arrived, it was cold and inedible. The manager was unhelpful and rude, refusing to issue a refund even if I returned the pizzas to the Cedar Shan location.
Reserva una mesa ahora
The delivery experience is terrible. They constantly have drivers who don't understand English and can never seem to locate my house, resulting in delays of one to two hours.
THIS PLACE IS A JOKE!!LAZY EMPLOYERS...OWNER DONT KNOW NOTHING OF WHATS GOING ON HERE!!THEY TAKE FOREVER TO DO THE ORDER AND THEY LIE ABOUT HAVING THE FOOD!AND IS NOT READY!
Never had a problem from here. Order online pick up ready everytime and right order. Quick and easy
Never a problem from here. Order online to pick up ready any time and order. Quick and easy
Reserva una mesa ahora
they are always great! fast delivery and they get everything right.
terrible customer service. to order and literally run away
