Dragonfly Cafe - Reservar una mesa

I should have suspected something untoward when I noticed on their website that they're "under new manage". I rang on Saturday to book a table for lunch on Sunday and was told they have plenty of tables, just turn up. The first question I was asked when we arrived was: "Do you have a reservation?"They squeezed us in and thus began the longest Sunday lunch of my life. The four of us had a main, a dessert and a coffee. We arrived at midday and left after 3:30pm.The cafe is desperately understaffed, leaving their poor wait staff incredibly overworked. The quality of service was consistent with desperate staff trying to service an excessive number of customers.Regarding the food itself...the men...

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Went with family for brunch, easy access for grandma with elevator from car park.I enjoyed my coffee, however not everyone at the table had the same opinion of the coffee. Ordered the corn fritters, these were quite nice but a little different, it needed the accompanying garnish to get it over the line. However the poached egg was a little cold. Family seemed to enjoy their respective meals. It is a lovely setting in the garden, however we couldn't sit in the sun and receive table service (have to walk up to cashier and order if you want to sit in the garden - bit unusual). So we had to sit in the shade (bit cold) and the service was okay.

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Waited at the "Please wait here to be seated sign" for 15 minutes while multiple staff walked past. Cafe not busy. Eventually managed to stop a staff who then told us that breakfast had finished and lunch doesn't start for another half an hour to 45 minutes. Can't comment on the food. Second time we've tried to eat there but can't seem to get there at a time when they are actually serving food.

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Arrived at probably the end of the day just for a quick cup of coffee as no food except for desserts were on offer. Seemed fine although the staff on ordering spent quite some time chatting to each other. Menu seemed average.

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Poorly managed. They need about three times the staff as the service is very very slow. Also very pricey. Great venue let down by poor management.

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