I am very upset today. I went to Dunkin Donuts in New Providence to pick up my hot green tea that I ordered online. I noticed that one of the tea bags was labeled as green tea, but the other one was missing its label. I didn't think much of it at the time. However, as I was driving to work and sipping my tea, I realized it didn’t taste right. Then I caught a whiff of mint. It seems that whoever prepared my tea intentionally removed the label from the tea bag. Now I'm dealing with a stomach ache because mint doesn't sit well with me. I am extremely upset that a worker would do something like this. I will be reporting this incident to Dunkin Donuts.
The a.m. manager Donovan (same man that’s been in multiple negative reviews I see) yelled at me and humiliated me in front of a lobby full of people for being in the restroom for 16 minutes (I have stomach problems and just got abdominal surgery) never in my life have I experienced something like this. I’ve worked customer service jobs my whole life and I would never do such a thing. This man insists and brags that he can’t get in trouble for how he treats people, we will see about thatclearly I’m not the only one- he is just a mean and nasty individual that should steer clear of customer service
Employee at 4:45 AM already has an attitude and told me it’s MY problem he hasn’t fulfilled my order. The man refused to fulfill my order despite me showing him the receipt as to which I paid, imagine that! Multiple times now this man has been rude I can’t imagine how this looks for their business!
This Dunkin' has iced coffee on tap! They have a few tables for indoor seating but it is mostly meant to be a grab and go place. They have their baked goods on display and service is pretty quick.
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Best Dunkin in the area hands downFriendly staff and an order is never wrongNew renovation makes the place feel even cleaner and brighter than it was before.
I had a fantastic experience at Dunkin! The staff truly exceeded my expectations with their friendly and efficient service. I highly recommend this place!
This is one of the nice Dunkin' Donuts locations. The staff was very friendly.
Employees always super friendly.
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Made perfect Macha Latte!
Best coffee and donuts.
