Just wanna give a shout out to hinsdale dunkin donuts You guys have successfully made it.So I will never buy From you guys again RANT STARTING A little back story for the people that are curious. I ordered a coffee on my app. While I was working at 612, it became 7 o'clock. And I went to see if my coffee was ready. And asked if they were out of any ingredients because sometimes they wait till I come back for that. She said she hadn't even looked at it yet, then walked away from me( Mind you at least three people had waited in line and gotten their coffees at this point while mine still was not being worked on) So then I said OK and I left to go work and then . Around 730 i went over again an...
I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful...
They are so short staffed, and almost every morning, there is only one employee, who tries to handle online orders, while people line up in person. She does an amazing job of staying focused, but the manager really needs to step up, and either show up when no one else is in, or hire more reliable workers. No one person should have to handle all that, cuz they are going to get blow back, and it's the managers responsibility to make sure customer service is being targeted. If you can't handle being on call to show up when a second person is needed for morning rush. Either push back opening, or show up for your workers, and help them. I have lost orders, because I had to get to work, and couldn...
Fortunately, a younger gentleman, who appeared to have just returned from break, was much more attentive and helpful. He offered to make something similar or suggested I could keep the receipt for my next visit to Walmart, but by that point, I just wanted to leave. I was quite frustrated since the other two employees had seen me waiting with my receipt for about 10 minutes yet never approached me or checked if I was waiting for something.
The lack of work ethic and poor customer service from those two employees was disappointing. Their communication with customers was the worst I’ve encountered, as they avoided eye contact and came across as very unapproachable. This was my second chance at...
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Got the super special order coffee in less time than it took to pay for. Coffee jumped off the seat of the cart right after we exited through the doors to the outside. Went back in for a replacement, got one of the 3 part special ingredients out and he repeated the rest back to me. Told him we spilled the 1st one in the parking lot and got the 2nd one free even when I tried to pay for it. Will be returning later this week!
While I truly appreciate the excellent service I always receive at this restaurant, I was surprised to learn for the first time that tipping is not allowed. It's a shame that one or two hardworking employees are unable to accept tips. I have a feeling that any extra cash in the register probably goes to the owners.
Fast, accurate, sweet group of folks running this one. The owner of this one should at least allow them to accept tips.
Explorer Coffee is a great spot! It’s located inside Walmart, which is convenient, but the only downside is...
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Very un organized never get my order right. They also open late.
Good service, food and coffee as expected!
