I have been coming here for a while and even sometimes 2 a days at this location (yes, DD you are collecting all my . I like this location because Z is amazing, seems like she is no longer here sadly, not sure why and then the other staff members lole Noureen who is always a delight, Mohamed, and Abigail (young girl with twists in her hair . As for the other staff, I recently came across a Spanish worker named Carolina or Karina who was extremely rude to a customer. I have never seen her until recently. The customer told her that her response to her was unprofessional and she seemed to not care or as if it wasn’t going to impact her. I was shocked. The other lash who is rude is another woman...
They make donuts fresh for the morning only. Which means if they sell out of the particular kind by 1 p.m., they will not have that kind for the rest of the day. Today I went in at 6:45 p.m. and ordered six donuts but was only able to get glazed because that is all that was left. But they are open until 9 p.m. They should have a better system. There was one croissant donut available other than the glazed donuts. But only available for an upcharge. Which I thought was ridiculous since they only had regular glazed donuts available for regular price.
I ordered food and a drink through the app. When I arrived at the store, I saw my drink and my bag with my name on the mobile order shelf, ready for pickup. After going to my car to check my items, I discovered I didn't have my food. If I hadn’t checked, I wouldn’t have realized it until I got home. I went back inside, and one of the employees told the cashier, "Oh, you need to give her back her order." They even had my receipt at the register! Why not make sure everything is together before putting the food on the mobile order shelf?
I would like to express my appreciation for your Lorton location. Ever since your manager, Z, took over, the restaurant has seen significant improvements. It’s always so clean, and the staff is incredibly quick and friendly. Z goes above and beyond to greet everyone with a smile, truly brightening up the mornings. The entire team is really accommodating and dedicated to serving their customers. Thank you for the excellent experience!
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Went there two time this week and the lady was on the phone asked her for decaf coffee frist time she said we out of any coffee told her can you make some she said we close in 10 minutes sorry the second time was today around 6:10 pm and asked for decaf coffee same lady was on the phone and she said we out of decaf coffee only have regular coffeeAsked her if she can make one she said no sorry . Will never go back there????
Terrible terrible terrible, This dunkin has got to be the slowest of slowest dunkins ever, A simple order should not take 25 mins to take… yes 25 minutes and they didnt even make the food right, if you want cold food and not good coffeee go to this location, its a disappointment, if i could get a full refund for this i would but dont want to get back in line and wait another decade just to get taken care of
Walked in, no hello, no acknowledgment, only one customer sitting down, two workers talking. Yup…Dunkin never ceases to amaze me. Bad service in Florida…bad service in Lorton. I tried Dunkin…I really tried. ??
Please hire additional staff, as there are not enough workers for Saturday and Sunday mornings. It is necessary to hire more people and ensure they work quickly.
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Got coffee for me and the wife, and chocolate frosted donuts for the grand kids we were visiting/sitting... Dunken answered the mail. Best
The service is here so terrible. I’m very disappointed with the store manager her name is Zee.
