This was the worst customer service experience I have ever had. I purchased donuts and coffee for my employees using a company credit card at a Dunkin' Donuts location. Unfortunately, I did not receive a receipt for the transaction. When I returned to the store and spoke to Randy, who claimed to be the franchise owner, he informed me that he was unable to reprint the receipt. I contacted the corporate customer service hotline and was told by a representative that Randy had provided false information and could indeed print the receipt. The representative asked for my contact information so that Randy could reach out to me to resolve the issue, but I was skeptical that he would follow through....
Disappointed. This is coming from a 3+ year barista. My mom came in to grab a drink and she’s not a coffee person so she didn’t know what exactly to get. The employees were unwilling to help her figure out what to order. Which is sad because as the barista you are the expert and should understand that it is YOUR job to help the customers learn how they should order what they want. She then asked for avocado toast and the girl working snapped at her and said “you need to wait a minute” (Septum piercing . I know all that’ll come from this a manager and the employees saying “that didn’t happen” or they’re going to make some sort of excuse as to why it’s okay to treat people like this. But as so...
The workers at the restaurant were very rude, as they were having a conversation while taking my order. They also served my wrap frozen, and it seemed like they did not even bother to warm it up. I was very disappointed with my experience and will not be returning to this location.
I wish I would’ve read the review below mine or I wouldn’t have ordered. The exact same situation, I door dashed hot chocolate and a bagel to my work. The hot chocolate was disgusting. Completely watered down with a nestle hot coco packet most likely and Luke warm at best.
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Every time I order a large latte at this restaurant, it is always half filled with coffee. Before even taking a sip, I always take pictures of the drink and it is consistently only halfway full. Please improve your service, Dunkin'.
I door smashed from here this morning. My hot chocolate is basically warm water. Then I tried calling and the phone is disconnected. Doordash won't do anything because they don't make the food and beverages.
The people here were ridiculously unprofessional and immature to the point I was uncomfortable walking around yelling the "I see London I see France" song
I approached the shop and the employee was having a smoke out front I came toward the door and she said "it never ends" and rolled her eyes.
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Employees was not really interested in the customers at least not while there was gossip to tell
As a recent transplant from New England, I was excited to find a Dunkin Donuts in the area.
