Then she rudely informed me, "You've been here for 3 hours. You need to move and give me this seat." I politely responded that I hadn’t even been there for an hour and that I was comfortable where I was. I couldn't believe this was how they treat their customers. Then, without a hint of an apology, she simply said, "Oh, you can sit there."
It was astonishing to see an employee prioritize herself over a customer and attempt to push me out of the seat I had just taken. Just moments before this incident, I had even left a tip at the counter, but I now felt she didn’t deserve any of it. I am still shocked and hurt by how I was treated, and it felt unacceptable for an employee to behave this wa...
I regret going here. I wish I had kept driving, however, my daughter asked for a wakeup wrap after a doctor's visit and this was thr closest Dunkin. We waited about 10 minutes for someone to take our order- with 2 employees standing there. One asked uswhat we wanted, we told her, she couldn't enter it or make it and the other young man just bounced around like he was high. Itwas so weird. We paid. Then waited 20+ minutes for a burnt wake up wrap. I took her to another Dunkin closer to home. This wasjust a waste of time and I shouldn't have ordered there to begin with. The tables and coffee prep area were all filthy. Justgross.
I ordered an ice cream cake three weeks in advance. Went to pick it up and it wasn?t at the store. One of the employees calls his boss and the boss says it?s at the Eldridge store and didn?t get send to the Catonsville one. I drive over to that store andI the employees say it?s not there either. I ask that they call their boss since he?s the one who said it was there so maybe Ican pick it up and they refuse. They were extremely rude. I am out a cake and wasted over an hour running around. I will neverspend a single dime at Baskin Robbins or Dunkin ever again.
I took my 3-year-old to the restroom as he was desperate. When I asked the staff for access, they said it was locked and the key was with the owner. When my son couldn’t wait any longer, they insisted the restroom was only for employees. This is a public place, and by law, they are required to provide a restroom for customers. They showed no understanding or sympathy for my little boy. I will never forgive them and hope no one with a young child has to experience this there.
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This place doesn't even deserve one star. By far the worst customer service I've ever seen. I waited 20 minutes for a cup of coffee and ultimately had to leave without it after I learned there were 6 orders ahead of mine that hadn't even been started.The place is grimy and one of the workers was picking at their face while preparing food. Disgusting.
Sujan does an amazing job with the cakes at Dunkin'. They are not only creative but also delicious! He is always polite, ensuring your order is accurate and prepared quickly. The coffee is consistently fresh when he’s working. He’s the main reason we visit this Dunkin' every day!
Amazing how this place has ice cream that others seem to Never have. The others places I go to always have some excuse as to why they don't have this or don't have that. This place always seem to have plenty of stock and the service is excellent.
Very nasty bathroom. Service seem ok although I didn't order. Update 11/19/22 Nope , no toilet tissue to blow my nose still messy... but oh yeah outside of that bathroom, everything else is in tact. Cmon,Get it together guys!
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My order was accurate, and the staff were friendly. Parking can be a bit challenging during the morning coffee rush, but overall, I had a wonderful experience.
Dunkin' offers exactly what you'd expect from their menu. However, the parking lot is quite disappointing!
