El Pollo Loco - Reservar una mesa

I called to place a order of two tacos and the lady says ?sorry but give me one second? she proceeds to leave me on the line for 15 mins finally I arrived and I told them I tried placing an order over the phone I look down and see the phone just left near the register. Mind this I?m still on the phone while I bring it to their attention. I feel like they do this quite often expecting customers to call and then just hang up after waiting too long

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One of the worst, if not the worst Pollo Loco site in the area. My local primary school has kindergartens that can operate this place more effectively. They are constantly running out of the chicken and their costume service leaves a lot to be desired. I called companies since the employees informed that they did not know how to contact their DM/RM.... it's over a week and company didn't call me back.

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customer service ever worst, long lines , people that take order are rude , never have chicken breast , workers are always flirting or touching every other inside . there? a timetable for everything .. fetch them a room .. expect them to wait 30 minutes plus for their order.

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Most workers simply waste your time and do not want to help you with your order. But the food was okay even though I asked for my avocado on the side and still on my salad.

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Their tostada salads get less and less food in them every time we go. nowhere near their online pics

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