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"Excellent paninis. Good friendly service. Small negative was luke warm coffee. Otherwise a good stop over for a snack with an attached deli and grocery."
Teléfono: +441242604466
Dirección: 12 North Street, GL54 5LH, Tewkesbury, United Kingdom
Ciudad: Tewkesbury
Platos: 34
Comodidades: 15
Categorías: 5
Reseñas: 457
My friend and I were walking the Cotswold Way and had called into the tourist information centre and they recommended this place for lunch. It was fairly busy but only one person in front of me at the counter. My friend took a seat and I waited at the counter to order. I was then told very abruptly to ask my friend to move from the table and sit on the 2 seats in the window. I was told the table we had chosen was for 4 people! My friend moved to the window to find the seats were high bar stools. We had been walking for 10 miles and the thought of sitting on high stools did not appeal. So my friend found another table which was 2 seats which looks more comfortable. The very rude Middle Aged lady serving caused a scene by shouting across to my friend telling her not to sit there. She then pointed to the sign and very rudely told me I am supposed to wait when all I had done was stand and wait to order. We just gathered our things and walked out. They obviously didn’t like the fact we were walkers and had rucksacks taking up space in their small cafe area. I was very shocked and can honestly say I have never experienced such bad customer service. Fortunately we found a lovely bakery round the corner who even though they were busy found us seats and we had a delicious lunch there. I would avoid this place like the plague. I was not surprised to read very similar reviews of this place. It seems they have no idea how to serve people!
We’d been out walking and were keen to sit and relax whilst eating a hearty lunch. Perching on the 2 high stools by the window the food was ok it looked bland with no type of garnish, just what you asked for on a white plate. Expensive for what it was (panini and coleslaw for one and a scotch egg and coleslaw for the other). We both left feeling hungry and disappointed by the our lunch. We were also disappointed by the manner of the staff. Winchcombe town sign says Winchcombe welcomes walkers, but we beg to differ. Maybe customers are an inconvenience here? We really wanted to like it but won’t be back and wish we’d gone elsewhere.
Admittedly this was not our first choice being off the High St (first two were full) but it was well chosen. The deli is great. We had our meal at the high bar so we could people watch. The quiches and homemade slaw were good as was the hot apple juice. Very clean. They are quite scrupulous about sanitising after every customer. You really can't complain about that. The staff wear masks and they seem relaxed about whether you choose to or not.
We used to love coming for Sunday breakfast after a walk, and you could read the papers and see people we knew. We're glad the cafe is open again, post-pandemic, and I've been in a few times recently with friends. Great coffee and lovely cakes, but the deli food is is also great for a light lunch. Food Fanatics is very central and convenient, just off the High Street and among interesting and useful shops.
