Stayed the one night at Gilvenbank Hotel, Glenrothes. Room was small, mould on bathroom ceiling, rather dated. This would have been a nice room 20 years ago but it looks tired, no attempts at upkeep whatsoever. Shelf about clothing rail looked as though someone had started to paint it white but didn’t complete it. Door was hard to open due to thick carpet. Beds were so uncomfortable, springy and just not pleasant to sleep in. 3 star scottish tourist board award outside… this is definitely dated! Breakfast service between 9 10, staff were moving tables and chairs at 9.40 9.45 ish. This was really off putting, it is only a 1 hour slot for breakfast, this really could have waited until after 10...
My husband and myself drove 7 miles today for our lunch. We have been many times over the years and selection menu has been reasonable and meals that we got were lovely. However today we noticed the whole restaurant has been revamped and so has the menu. Very limited selection for lunch menu, no choices for vegetarians or vegans. My husband had haggis Bon Bon’s and macaroni cheese, he ate it but wasn’t overly impressed. The only thing I could have was scampi, as I don’t eat red meat or cheese. The choices mainly were burgers, steak pie , mac and cheese. Anyway the Scampi came out, presentation was lovely, but it certainly wasn’t scampi, it was a rolled up kind of fish which was cold in the m...
The look of the hotel is beautiful, but, most of the staff are rude and don’t know what they’re doing. We booked a double room, which was actually 2 single beds pushes together 1 very flat pillow, when we asked if they had any more we were told they had no extra’s Breakfast was greasy and very salty, the toast came out 40 minutes before the actual food and when we asked for fresh the lady just looked at us, took the toast and walked away by the time we had fresh toast we’d almost finished our meal When we complained about this they said they’d already had multiple complaints about her.. Over the weekend they had 2 wedding parties on, the first night was ridiculously loud and we were put righ...
stayed for the weekend as a wedding near by. Ruined the weekend. Room was old, floor squeaked every step i took, stains on the wall, taps had silicone rotting away, tiny tele, no natural light as massive brush IN front of the window. Shower was over the bath but no bath matt which resulted member of our party fell and has a massive bruise on bum and arm. Also Saturday there was pumping music from downstairs, looks like the hotel has random party nights and fail to let guests know. Music was banging until at least 12am!! it was horrendous! No apology from the hotel reception either. I can honestly say i would never in a million years stay here again!! : : :
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Myself and husband stayed on Friday 25th august to see elvis tribute act , the room we had was the honeymoon suite, it was lovely, clean and fresh, the staff at the hotel were lovely nothing was to much trouble wendy on reception was out standing, booked us in and also served us at breakfast which was lovely full continental also full Scottish tea/coffee and toast, if you haven’t been you must try it , even if it’s for lunch, the food is delicious, the range of drinks/ cocktails is really good, we will definitely be back and would highly recommend, thanks to all the staff especially wendy for a lovely day/night
A large group attended a party night at the restaurant on Saturday, December 2nd. The room was extremely crowded, making it difficult to converse with anyone other than those directly beside you. The service was subpar, with staff members appearing inexperienced and possibly too young for their roles. The food was mediocre overall, with the exception of the turkey which was the only dish deemed palatable. The bar and managerial staff were impolite and brusque. The only highlights of the evening were the DJ and the company we were with. I would not recommend this restaurant for a party night.
Staff are friendly, but food and service was not great. -Had to ask two times for a high chair -Had to ask for a spoon for the soup -Macaroni bland -Thai curry salty -Steak pie was mush and came with frozen veg (the wee cylinder carrots), seriously!! If I wanted frozen veg, I would have just microwaved some at home... I get there are resourcing issues across the board right now, but there were only a few tables in. Serving frozen veg with a meal costing nearly £15 is unacceptable.
My family of 16 had a wonderful experience at the restaurant last Sunday for High Tea. We started with a choice of toast, tea, or coffee. For the main course, there was a great selection including Roast of the day, Curry, lasagne, burgers, and much more, all of which everyone found delicious. Following that, we were served warm scones with butter, jam, and cream, as well as a plate of small cakes to sample. Overall, the meal was fantastic and definitely worth a visit.
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Spent Mother’s Day here this year,won’t be doing it again! Food was cold,sent 2 dishes back,beef would have soled your shoes,veg undercooked,they even managed to serve a pot of cold tea!! Don’t even know how you do that,definitely not worth the money,no repeat business from us,very disappointing!!!
We had a fantastic Boxing Day meal at this restaurant. The festive menu was a great value at £19.95 for three courses, and the staff were very helpful. The menu had a wide variety of options to choose from. I can't praise the hotel enough for the wonderful dining experience.
