Gino's Pizza Corporate Office

I am thoroughly disgusted with the service at my local Gino’s at Roseland Plaza in Burlington. I phoned in an order and when I went to pick it up, the staff had no knowledge of my order. There were 2 staff members standing around, no one in the store and there didn’t appear to be any orders in progress. I recognized the voice of the woman as the person who had taken my phone order. They admitted that my order had been missed and did not seem at all concerned.There was no apology offered. They said they could make pizzas while I waited. I asked for discount due to missed order and they refused rudely. This was the second time I have experienced this at this location. I should never have gone back and will not return in the future. This location needs to be shut down. I would appreciate discussing this with someone at head office.

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Im not one to leave a bad review but i felt my situation warranted it. I have been an avid weekly ginos pizza customer for years, however that will change after today. I order two party sized pizzas for my daughters party and upon returning home from picking them up they were burnt at the bottom. We ended up peeling the top layer off just so we could eat them. Poor kids. Because of time restraints we had no other option. I was optimistic that ginos would credit my account for next time as they are always accommodating, however, they did not compensate me fairly. They offered me $10 back. $10 on a $60 order. Why would anyone choose to pay $40 for burnt pizza but Ginos forced me to . I was sadly disappointed and so were the children.

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Was at Gino's Main Office this morning. Unfortunately they don't make pizza at this address. I'm sure it would be awesome if they did. Reception immediately greeted me with a warm smile. I was attended to within minutes and wasn't kept waiting. World class service at this office. Great job Gino's!

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Always a wonderful experience to visit Gino’s corporate head office. Everyone is so helpful and they never make you wait unnecessarily. They are very organized and always motivated to getting things done quickly.

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Had to make a delivery to this location and the building has absolutely no signs. Thanks for wasting 20min of my time. ADD SOME SIGNAGE AT LEAST A BUILDING NUMBER.

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