Gourmet Burger Kitchen Staines

This was my second time at GBK in Staines. I returned because I thought the food the first time round was great! Again, the food didn't disappoint, however the service in Staines BGK restaurant is really disappointing. I sat for 15 mins in the restaurant, waiting for my friend. The waiter who showed me to my table didn't tell me I needed to order drinks at the bar. Eventually, I called him over (as noone was coming and I didn't know why , he shouted across the restaurant that I needed to order my drink at the bar. The guy serving me at the bar, had a mask and a glass in front of him, so it was really difficult to understand him. The starter halumi bites, where cold and rubber like and came w...

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This branch is awful. They are always out of stock of various things- those new drinks they brought in a few months ago seem to always be out. There is always about 10 staff in there doing nothing apart from chatting and not paying any attention to customers at all, I literally had to wave at a member of staff (which i appreciate was rude of me) for them to realise that I had sat there for 10 minutes and not started eating because I was missing something. They checked back on us after we had finished our meal to ask if everything was ok and remove the clothes peg- pointless exercise this should have been done shortly after we started eating. I had a hair in my burger. Food tastes good but I...

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Very disappointed with GBK , they have got a big sign out saying burger, fries and drink for £9.00 but the burger is either beef or vegetarian. Not chicken as apparently chicken is more expensive then beef, so the staff informed us. But we can upgrade to chicken for £2. The burgers are certainly getting smaller. I remember the first GBK we had and I didn’t know how I going eat it as it so big . Now it’s just burger and chips, nothing special. Will go McDonald’s next time

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I ate here with my wife before going to the cinema. We were greeted quickly at the door and shown to our table, (we had booked online). We ordered via the app from our table which worked well. Drinks and food were delivered quickly and staff seemed friendly enough. We both enjoyed our burgers and shakes, and the beignets we had for dessert were tasty as well. Overall I’ve no complaints and would happily eat here again. Reserva una mesa ahora

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I have the kind of dangerous allergy where restaurants won’t always serve me but Tom and Patricia were terrific and were willing to work with the most awkward situation ever. The food was lovely and they were super careful. Thank you so much.

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A good meal, but not easy getting the attention of staff on this empty Saturday afternoon. Luckily we managed to (easily) get the attention of Tom, who was helpful, sweet and does a fabulous job of keeping the restaurant running smoothly.

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I think think is pretty overpriced for what you get, it’s a bog standard burger and chips which cost over £40 including a drink and a side. I have had better McDonald’s. The staff were good though.

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Ashton gave us the best customer service when we needed help using a voucher which wasn’t working. He was so helpful and super friendly. Turned our evening around! Reserva una mesa ahora

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Amazing customer service with quick table service. Friendly and respectful staff, with an excellent meal at an affordable price

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The food was amazing and we All had an great experience The staff operated in a professional and efficient Manor

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