4 /5
Reseña
★
★
★
★
Wanted to buy a few boxes as souvenirs. Staff were polite, but when we asked about getting a second bag, just to hold the cookies separately, we were denied. They stuffed 5 boxes in one SMALL bag, when it would have been more appropriate to put them in 2 small bags or 1 big bag. The bag ended up being distorted from over stuffing. Poor customer service on their part. I initially thought twice about buying more for ourselves but changed my mind. Not sure if this is standard service across all Honolulu cookie company shops, or just this one. Update: I contacted customer service who not only apologized and sent me a more appropriate bag size accordingly, but they also sent me some cookies. I've since changed my review to 4 stars, minus 1 for the original issue. Overall, the cookies are delicious, the presentation is fancy, but their customer service could have been better initially. This is a company that's half taste, and half experience/quality.