Ugh. I don't even know where to start. I've tried to give this iHop location a chance several times, but I just can't do it anymore. The customer service is terrible and our food is almost always served cold. Every time we order here, they manage to mess something up - either leaving something out or giving us the wrong item. Dealing with this place is so frustrating. It feels like they don't care at all about whether or not the customer is satisfied. Some friends recommended that I try the new iHop in Pittsburgh, and I think I'll give it a shot if I ever have a craving for iHop again. Step up your game, Mount Pleasant iHop!
We waited for 5 minutes, not because the restaurant was busy, but because at least 3 employees were outside vaping or smoking and were unaware that we were even inside. When we were seated, we passed mostly dirty tables. The food was lukewarm and the service was average. It appeared that our waitress was the only one who was attentive and dedicated to her job. It seems like the restaurant may need new management.
I ordered online and was supposed to have curbside service at 8:50am and went in at 9:10 just to be told it would be another 10 min. Went back in 15 min later and the food was COLD, eggs were overcooked, and drinks were wrong. We had to ask for condiments and plasticware. I tried to call the manager 3 times and never could get anyone to answer the phone. A huge disappointment for the price.
What a pleasant surprise! I used to love IHOP, but recently had a bad experience with their service at various locations. So, we decided to give this restaurant a try and were pleasantly surprised. The service was excellent and the food was delicious.
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The waitress, Jenny, was the star of the show. She was the only waitress there, and it got busier as we were there. Including a table of 12. Jenny kept her cool, was sweet, polite, and still managed to get around to us to get what we needed.
Despite being short staffed John went above and beyond not only for me but his other tables as well. I appreciate you John, you were nice, attentive and took care of business considering the situation. My food was great on top of it all!
Great customer service and location. Just off of I-30 with easy access. Only open for to go orders. Order was placed and filled within 10 minutes. Meals were tasty and we had an enjoyable time after getting home.
Severely understaffed. Waited for eve to be seated and finally had to just leave. Honestly the convenience is the main reason to go here.
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Place was nice and quiet, waitress was nice and served us as needed. Clean place to eat.
good service good food. the personal took me on the music. they were happy to do that
Tostada Francesa Gruesa Y Esponjosa Con Limón, Ricotta Y Arándanos
Panqueques De Suero De Leche Originales (Pila Corta)
¡Nuevas! Huevos Benedictinos De Verduras Con Pesto
¡Nuevo! Mermelada De Tocino Bourbon Eggs Benedict
Combo De Tostadas Francesas Gruesas Y Esponjosas
¡Nuevo! Huevos Benedictinos Picantes Con Poblano
Plato De Patatas Fritas Con Camarones Crujientes
Panqueques Con Chispas De Chocolate Y Chocolate
Huevos Benedict Con Mermelada De Tocino Bourbon
Combo Poderoso De Salchichas A Base De Plantas
