1 /5
Reseña
★
We've held back giving a review last few years because we are local and really want to support local businesses. However after a string of bad experiences with Illuminate we feel compelled to share our recent experience(yet another one) . We two walked in with no reservation, thinking we could get a seat at the bar and advised we would only be staying about an hour or so for a quick pasta. The lady at front desk said, no problem, so we followed her to our seats. Soon after the main Hostess (the one with 0 personality) came up and advised us that a party of 5 had reserved the bar seats where we were and we had to move to the area in front of dish clean up and food prep. What ??? Noooo, but there happened to be a seat in the lounge that we took. We noticed the party of 5 showed up about an hour after we arrived until their table was ready in the dining area 10 mins later. When we asked the hostess about this, she said this was at the Owners (Chef} request to move us. Well guess what Roland , as previous loyal patrons we will most likely not return, and we don't mind because your food has gone down hill so much and your customer service even more so. Good Luck you will need it !!!!