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"Their cookies are great for the most part but I'd never go to this store again as the service was incredibly rude. Quite staggering, really."
Teléfono: +19292266392
Dirección: 482 3rd Ave, 10016 New York, City of New York, United States
Ciudad: City of New York
Sitio Web: https://insomniacookies.com/goto/store/22
Lunes: 11:00 -01:00
Martes: 11:00 -01:00
Miércoles: 11:00 -01:00
Jueves: 11:00 -03:00
Viernes: 11:00 -03:00
Sábado: 12:00 -03:00
Domingo: 12:00 -01:00
Platos: 10
Comodidades: 3
Categorías: 5
Reseñas: 2872
ordered a 12 pack through doordash delivery around 11pm for me and some friends. was assigned 2 different delivery people over the course of an hour after i ordered. tipped 5$ for less than a mile. another hour later, my order was marked as delivered despite not coming. contacted doordash who advised me to contact the store which i did. store confirmed my order was probably stolen by the delivery person, but refused to resend my order despite being open for another 3 hours. was told to contact doordash for my refund and they refused. so now i'm out $50 and no cookies. wouldn't bother ordering from here as their merchant couriers are clearly not trustworthy and the service is absolutely awful...
Disgusting service. Visited the city with my girls, we decided to try out this place late night after hearing about it so often on twitter. Order was ultimately stolen by delivery driver. No refund, no compensation, no redelivery. Insane experience, ruined the day. Wont be returning
Nice place to get cookies in the night. I tried the double chocolate cookie and it was great. Chewy, like it is supposed to be, and the chips were melty. Just right. I also tried the Brownie, which was good. If you love it really chocolatey, the cookie is the one to go for.
