Italian Job Pizza

Placed an order at 6.30pm with estimated delivery time of 8.06pm, rang at 8.40pm to be told it’s on its way, eventually arrived 25mins later! We were so hungry so started eating but chips were cold we had to re heat them. Pizza was not overly warm but again re heated. Chicken Pesto Panini was stone cold with no Pesto. Rang to complain but the attitude of the call handler was dreadful. Apparently they can’t keep up with orders tonight as they are too busy why keep taking them then? I asked if a refund would be offered but there was nobody available to make that decision as the Manager is off sick. The call handler went to speak to the Kitchen staff the way she spoke about me was appalling I confronted her with it when she returned asked for her name but she refused to give it to me. I asked for the Managers name contact details but once again this information was refused. We order from this restaurant often the service has always been fantastic, sadly I cannot say the same tonight

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How this place can call itself an Italian restaurant is beyond me... if you can’t even cook pasta you shouldn’t be cooking full stop let alone own a take away restaurant. What I ordered was completely different to what I received, so I guess whatever the “chef” wants to cook. It’s a real shame.... when they first opened they used to be lovely, now what they cook is laughable. I’d rather eat on weatherspoons in the future... the prices you charge for the quality is a complete rip off. Do Dereham a favour and close!

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Ordered buy one get one free deal, which got put through as a set meal deal instead. When I went to collect I queried why it was more expensive, was told it’s because I didn’t ask for buy one get one free deal which I 100% did over phone. Made out to be a liar. Manager comes out, wasn’t interested in listening to what I had to say. Told me to *uck off and was abusive. Will never be returning. From reading other peoples experiences this is fairly normal. Avoid.

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The restaurant part of the operation has closed and only takeaway is offered from this site. Still better than Dominos!

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Best pizza I've ever had. The new owners have done a great job and my delivery is always early or at least on time!

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