To the owner: I've been a loyal customer and have always told people El Pollo Loco is not even close to Juan Pollo in taste and quality, I've catered big parties with your delicious food. I don't know what happened but the quality just dropped off a cliff and we had to throw away our rice, beans were bland, and the potato salad was no longer flavorful which I've felt has been a slow downfall for a while. I'm sad I have to write this review and there is no other Juan Pollo in our area that I can go to besides your location. I get that the cost of everything is way up and labor/food prices are much higher than before and you need to find ways to help with your overhead without raising prices b...
I spoke to the server in Spanish, but she only replied in English, despite her being fluent in Spanish. This made me feel discriminated against. Since she insisted on responding in English, I switched to my perfect English, having been born in the US and graduated from an American university. However, when she took my order, she spoke to the kitchen staff in Spanish. I believe that if you’re Latino and work in a place called “JUAN POLLO,” you should serve customers in Spanish. Otherwise, it might be better to rename the restaurant “John Chicken.” That's just my opinion. The food was excellent, but the service left much to be desired.
Worse customer service experience. I called the store to ask what time they close she said 8:20pm I said maps says I can be there at 8:22pm. She said she had no idea how much chicken they had left nor did she bother to ask the cook or ask if I could do a phone order. As soon as my daughter and I arrive she locks the door.. another customer comes behind me and leaves. I just think it's bad customer service not to offer to take the or wait 2 minutes until a customer arrives.
**Service:** Takeout
**Meal type:** Dinner
**Price per person:** $1–10
**Food:** ★★★★★
**Service:** ★★★★★
**Atmosphere:** ★★★★★
**Recommended dishes:** Large pollo, chicken salad
This place serves the best chicken I've ever had! The service for takeout is outstanding, and you can't beat the prices—especially for dinner. I highly recommend trying the large pollo and chicken salad. You won't be disappointed!
Reserva una mesa ahora
Petty place with their sauce. Don't offer it online free, then not put it in the bag an expecting people who ask for what they ordered to pay for it. Honor your agreement. Trash! Food: 1 Service: 1 Atmosphere: 1
One of favorite chicken places to eat Hot pico de Gallo is good! Always hot ready! Service: Takeaway Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Pollo, Salsa
Service: Takeaway Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Pollo, Salad Parking space: Plenty of parking Parking options: Free of charge parking lot
Great food and service at a very reasonable price. I’ll definitely be trying other dishes on the menu next time. Food: 4/5, Service: 4/5, Atmosphere: 3/5.
Reserva una mesa ahora
Service: Takeaway Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 4
Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5
