I distinctly remember repeating my order when I reached the pick-up window. With three boxes packed tightly in a plastic bag, it’s challenging to take them out and check if everything is correct. I ordered three traditional pieces with mac and coleslaw, two extra crispy pieces with mac and cheese, and two traditional wings with potatoes. Unfortunately, none of the three meals I received were even close to what I ordered. It seems like the employee might be new or just made a mistake, but this reflects a training and management issue that shouldn’t fall on the customers. Customers shouldn’t have to be responsible for ensuring the quality of their orders.
It was first time at this location and the customer service was very unsatisfying.. i wanted to buy more food that they have for sale but they refused to sell me it because they wanted me to go around and order again smh.. i understand if i was holding the line up but i was not, it was just one car behind me and i wasn't asking for a lot, just a small mac and cheese so i just took off instead.. no wonder there is less and less KFC around bcuz of bad customer service!! Will not come back to this restaurant..
I’ve been going to KFC since I was young, tonight I went and the chicken was dry and seemed like it had been under the light for a while. They also forgot to give me my gravy for the mashed potatoes. I will be calling management tomorrow, very disappointed with the Pharr, Texas store!
Went to buy a family deal , to my surprise I was told they ran out of chicken, at 5:30 pm, how could you run out of chicken, this is what you do , sell chicken, and its not the first time, coke machine broken, no mashed potato, really poor management, oh well had to go to Popeye"s
Reserva una mesa ahora
The service at dinner is extremely slow. We waited half an hour for our meal, and when it finally arrived, it was incorrect. We tried dining there three times last month, and we experienced the same issue each time.
The food was not fresh. We were told to circle the drive-thru because they weren't open at 11 a.m., despite their sign indicating that they opened at 10:30 a.m. Shaking my head. Food rating: 2/5.
Everytime I go the girl tells me they ran out of chicken due to a large crowd coming in. I asked girl why they always gave that explanation. Girl had nothing to say..
I ordered a family meal and a famous bowl. I live 20 minutes from the place. I came home and the famous bowl wasn't there. I'll call the store to let her know.
Reserva una mesa ahora
Girl at window was very rude. She wouldn’t respond and didn’t put all my order in bag. She seemed like she hated her job.
I ordered a chicken sanwich they were rushing Popeyes it better this sanwich dryer than a Popeyes biscuit
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