Ladurée Hirshleifers

I 've been here more than a handful of times either to look at Chanel, Valentino or YSL bags and shoes of course. All the SA are very friendly and I never once felt uncomfortable or looked down upon. They have a nice selection of everything designer bags, clothing, shoes accessories) but they weren 't what I was looking for. Sucks that the Chanel ballerina Espadrille flats run small narrow and I have wide feet so I could never wear them. I was always into the Chanel WOC in black caviar with gold hardware and just found out recently that they had changed their snap closure hard to open close) to the new magnetic closure. My birthday is right around the corner and I want it! They only get in a few every now then and always gets sold within hours. I 've been inquiring about it for a few weeks, the SA took down my number over the phone and said she 'll text me whenever they get it in. No luck. I decided to go in the store when they first opened on a Tuesday 1/18). Jane, the most amazing SA took down my number that morning and she called me at noon informing me that they had just got in a shipment and to come now so I drove there immediately. No hold permitted. First come first serve. I got there within 15 minutes, the line was out the door but luckily she let me in through the side door. It was really busy and bags were flying off the shelves, it 's crazy! Long story short, it was my lucky day and also my first purchase from here and I absolutely love it! Couldn 't have asked for a better experience. Thanks to my hubs for the beautiful bag and Jane from Chanel ! The Hirshleifers Loyalty Program- spend $7500 $750=1 point) within a twelve month period, get a $500 gift certificate. I 'll pass.

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Honestly don 't think I 'll ever go to the Americana again . Went there for the first time in 2 years wanted to look at the saint laurent bags while i was in the shoe department. They had roped off the area told us we couldn 't go that way had to leave the store and go 2 doors down. We get there another rope and a little extra space to get through so we walk in. I 'm not even looking for 2 seconds and some women walks up to me Um excuse me is anyone helping you ? I 'm like no she goes how did you get in here ? I 'm like this entrance she goes oh no you can go that way you have to wait on a virtual line for 45 min and you need someone to personally assist you I 'm like we 're just browsing why do i need someone to assist me and why do i need to wait on a line to go in a store there 's barely anyone in here she goes oh cause of covid like hello its almost 2 years later after covid . I have to wait on a virtual line to look at a bag ? Are you joking me ? And making me feel like some criminal interrogating me on how i need someone to assist me ? What a joke. I 'll go to Saks next time thanks .

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This review is specifically about Chanel's SAs. The previous reviews echo my own experience. I found their behavior inappropriate and shocking. At one point, four of them were discussing my purchase in front of me, referring to me in the 3rd person as if I weren't standing right in front of them. This passive aggressive behavior is not acceptable in luxury retail. In any case, it's always better to purchase at a Chanel boutique than just an authorized Chanel retailer. Hirschleifers is not Chanel. However, these employees represent Chanel and should be trained to uphold the brand's image.

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Becareful what you buy from them. Once you walk out, they will say they are not responsible for any damaged items they sold. I bought a Defected CL shoes and took it back and they told me they are not CL store!!!!! asked me go to city to get my shoes fix?!!

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