1 /5
Reseña
★
We were in Bar sur Aube for the weekend a few weeks ago and had no certain plans for dinner the night we arrived. After speaking to a local family who owned a little deli near our hotel, were told that the only restaurant to dine in was Le Cellier and it came highly recommended. They very kindly booked us a table as our French isn't great and we headed over around 9pm. The setting is truly magnificent; a beautiful wine cellar with mood lighting and tastefully decorated. We were greeted by a very miserable waitress who looked as if she was doing us a favour by serving us. In an attempt to kill her with kindness in the hope she would break into a smile at some point, we spent the entire night smiling when she attended to us and complimented the food at each course, but to no avail. When we placed our order we asked for a glass of champagne each to enjoy with our starters and a glass of red wine each to drink with our mains. We were still waiting for our champagne to arrive when our starters were served and so I asked another passing waitress to bring them over. While we were eating, I accidentally knocked over my glass while tearing a piece of bread and it smashed onto the floor. I was gutted, as it was still half full. The staff had heard the noise and instead of rushing over to assist, stood next to the till and watched with complete disdain as I got down on my hands and knees and cleaned up the mess myself. Once I had cleaned it all up they came past to collect the broken glass from the table, at no point did anyone offer to get me another glass. Later the manager came up to our table and without a word took a look at the floor to make sure I'd cleaned everything up, surveying the area with a school mistress glare. Now it must be said that the food was truly delicious! Honestly some of the best food we've had in France, but this was completely overshadowed by the attitude of the staff. When we asked for the bill they had incorrectly added four glasses of champagne to the total, an easy mistake to make as our order was taken by one waitress while the glasses were brought to our table by another. I called over the waitress and explained in my broken French and with a big smile, might I add, that she had made a mistake with the bill. Without speaking she took it from my hand and walked over to the manager. They had a discussion in the corner of the room and then the manager came over the explain to us that we had in fact ordered four glasses and that we should pay for them. Once again I explained to her that it was an honest mistake and that due tot he fact that there were two staff members helping us it had been added to our bill twice. She argued with me and insisted that I pay. This was really the final straw for us. We were now the last customers in the restaurant and, once more I explained the situation to her demanding that she should speak to her waitresses to clarify my side of the argument. She walked away with a rude scowl and after a further discussion with our waitress, she returned in silence with a new, correct bill. It worth mentioning that this was not a cheap meal by any stretch, totalling at 100 euros for 3 courses with two accompanying drinks each, and so I expected the service to match the quality food and cost of the experience to dine there. As we were leaving the manager approached us once more to collect the cash we had left behind and mumbled in a toneless arrogant manner that her waitress was new and she had made a mistake. Not acceptable as far as we were concerned. We were made to feel like cheap skates who were trying to get out of paying for our drinks when we were nothing but friendly and honest customers. This was the first time in my life I'd left a restaurant without leaving a tip. Sadly, I would not recommend this place to anyone, despite the fact that the food was AMAZING. It's just not worth the experience. You're better off drinking and dining at a small cafe on the streets where champagne is 2 euros a glass and everyone greets you with a smile! Perhaps Le Cellier needs to look at retraining their staff or replacing them entirely.