Le Maison Du Gruyere

The museum is nice but I had the worst experience ever in the restaurant. There wasn’t enough servers, it took more than 10 minutes to get the menú because the only server was really busy. In addition they had a kind of event inside the restaurant so they didn’t allow us to sit in there so we were outside but people were smoking in the table right next to us. I think they should’ve designated an smoking and no smoking area if they had that event. At the end we left without eating because it was impossible to find an available server, the manager didn’t care about the complain when I talked to him and just left me talking alone …

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The staff are flippant. At least the servers we encountered. They know they are gruyeres and don’t see the need to be nice to customers. As an example, they don’t have an English menu, only in French. When we asked them to help us understand the menu, they said use Google Translate. If you don’t have internet, we have Wi-Fi. We also heard the server speak rudely to other customers. The food was good, but the services was incredibly poor and these people seem to be under some pressure to work here, not out of any joy.

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We had a lot of choice in the charming square outside Chateaux Gruyere with restaurants looking inviting and with plenty of seating . We were tempted but thought that the restaurant of the Gruyere factory would be better since it was after all the restaurant of the Maison itself. The service was non existent and we had to really push and try to get any kind of service . The food too was OK but no more than that . The service destroyed a pleasant visit to the factory

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There is main menu with different types of fondue, salads, soups and burgers. We had a small breakfast before the excursion. Prices for coffee and tea are reasonable. Staff is polite and smiley.

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Nice stop after touring the Castle . We had lunch and a glass of wine with a cheese board. Great cheese and worth a visit. They sell gruyere cheeses and other stuff in the gift shop.

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