Well at least we can laugh about it now…not the special night we were expecting for our daughters 18th. The warning signs were there with the non-matching cutlery and the spelling mistakes on the menu, Halloumi fires, ****** merry or peppercom sauce anyone? The waiter took my beer order and disappeared leaving the rest of my family staring aghast and thirsty as he walked off. My daughter was looking forward to her first legal drink, a cocktail, unfortunately when it came there were a few ants in the drink, maybe off the mint leaves. Obviously we asked then to make a new cocktail. Things went from bad to worse….the replacement cocktail again had a few ants crawling in it, back it went, after...
We went for dinner my husband and I to the Loft, friends recommended the place so we were super excited to come. The place is quirky and looks good. However we felt the staff were a bit lost and all over the place (but not in the right place) food wasnt good, quite blend, we have no choice of our canapes, my main was cold, with eggshells, no taste. The sticky toffee pudding felt like it was from Tesco, felt sandy in the mouth, incredibly disappointing. We were cold during the entire dinner, it was also loud and the lighting was very bright for an evening. Paying £108 for this experience was gutting. we were also stack in a corner completely blocked between people.
We came here a few years ago and had a fabulous meal.unfortunately, went last night for a birthday meal and a meal to say good bye to daughter who leaves for Australia today. The starters were good but the main meal was very disappointing, the risotto was so bad it was inedible the restaurant gave us our money back but also the lamb was not just pink but raw. We didn’t make a fuss as we didn’t want this to ruin our night. The chef would of seen how raw it was when our plates went back to the kitchen with the lamb not eaten.The fairy lights on the back wall were not on broken and not replaced. On a positive note the waitress was really nice and so polite.
Ordered a dish with Tofu, got deep fried halloumi . Asked to change to tofu. Swapped for vegan cheese but didn't tell us maybe they were hoping we wouldn't notice or would think it was tofu. The poor waiting staff didn't know what to do. Asked to speech to manager was told they had gone home. Asked who was in charge was told no one. Other diner's over heard and said they had the same experience but were to embarrassed to say anything. All this on a busy Valentine's evening. Poor show. Won't be returning.
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Lovely restaurant! Food was tasty and staff were lovely, I highly recommend. We went for a celebration meal and they were extremely accommodating! Menu options are amazing! We all wanted everything. 4 star because I feel like it could do with 2 improvements: First Outside is very unloved, with dead flowers etc and the stairs could do with a clean up to make it look more inviting! Second the plates were cold which meant the food wasn’t as hot as I feel it should have been.
We booked our wedding 4 months ago at the loft. We were supposed to do a tasting and suggested a date. We called, emailed and even contacted them on social media for 5 weeks and no one got back to us. In the end we had to find another venue for 40 people and 7 weeks to go. We have asked for our deposit back and they are avoiding all communication. Be VERY careful before booking at this venue
We were visiting St Albans for the first time and local friends suggested The Loft for dinner on Saturday night. All four of us enjoyed an excellent meal with attentive service. I appreciate that some restaurants can suffer an off-day but I struggle to reconcile our meal with some of the dire reviews posted recently. Would very happily visit again.
Booked a table here for dads 80th birthday. Food was delicious, staff attentive and friendly. The only thing stopping the five stars is it could do with a refurb. But that didn’t spoil our experience. Can highly recommend the tuna tartar starter. And three of the part had the steak main which they were raving about. Highly recommend.
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I think the staff and chef did really well yesterday. It’s not easy getting hot food out to so many people at the same time. I had the tuna tartare, steak and sticky toffee pud not on one plate) and it was all good, sea bass looked great as did all the kids food. The staff did very well and it was a lovely luncheon party.
nice eating in a beautiful environment with friendly, attentive staff. absolutely faultless!
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