Marks Spencer Cafe

I took my disabled wife for a new skirt but M&S seems to have stopped selling them, so we headed for the café. The service was chaotic to say the least: with two people in front of me I waited for twenty minutes for a cup of coffee and a piece of cake. The assistant was constantly dashing off for clean crockery, tea, help with the till, etc. We shan't be returning in a hurry.

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We stopped for late breakfast when doing weekly shop Tesco is next door. Food lovely and quick to be served. I had Eggs Royale, which were gorgeous; my other half had a toasted tea cake. Coffee ok; hot chocolate perfect. Recommended. If you are not familiar with the site there’s plenty of parking and M&S has a massive food hall as well as two floors of clothes and homeware.

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I recently visited this restaurant and was surprised by their policy regarding children's meals - you can only purchase one at a time. I had to buy one first, then go back and purchase the second in a separate transaction. I found this rule to be quite ridiculous. Furthermore, they tried to overcharge me for chocolate buttons that I did not even receive.

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Poor quality of the food. Very disappointing as Tesco can have great products to sell on their shelves. For example, the finest burger is quite good. But the burguer served to the clients in the cafe is tasteless. Tesco's cafe charges similar prices to the M&S cafe but in terms of quality and service are way below expectations.

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I recently returned to this café and noticed some changes. The old counter has been replaced with a kiosk where you can order your meal, which is then brought out from the kitchen. The kiosk also serves drinks and snacks. I had breakfast and found it to be very tasty and affordable, although it wasn't very filling.

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