Massey Co - Reservar una mesa

On Saturday 12 October 19 my partner and myself popped up town for quick bite and as is normal the town was busy but we noticed the Massey and Co. restaurant within the Dukes head only had a few customers and plenty of free tables so we took a seat. We sat looking at the menu for about 10-15 min, no one came to ask for our drinks order so we took it upon ourselves and went to the bar and ordered our food and drinks and sat back down again. At this point there were about 4 other tables in use so we didn’t expect the wait to be long. After another 10 mins our drinks finally arrived a half pint and a sparkling water. We then waited and waited. After about 45 min and nearly and hour after we arrived we still had no food. Meanwhile several other customers had arrived and ordered. We inquired as to when would we be served and was told there was a backlog of tickets and we will be served soon. We wondered how there could be a back log of tickets when there was only 6 tables in use and most of them had been served already. At this point we realized they had forgotten our order but we sat expecting to be served next. When a customer that arrived after us got served we inquired when would we be getting ours, we was told it take longer because it’s cooked fresh. At this I wondered wasn’t it all cooked fresh anyway. Not sure how long they normally take to cook a steak and Stilton sandwich and a chicken and bacon sandwich but over an hour seems a bit excessive. The final straw was when another couple that only arrived 10 mins ago got their fish and chips served and we still had nothing. At this point we had had enough and left. If it had been busy we would have been more understanding but the place was empty. This is unacceptable service from a place we expect better of as it’s within the Dukes Head hotel premises.

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Covid-19 has changed the way in which Masseys works on Sundays, but the food continues to be excellent, as is the service. The starters are always interesting and varied, while the mains cater for all, with a range of fish, meats and a small vegetarian selection. We felt very safe, with table well-spaced apart, and were very well looked after for the evening. Staff were friendly and efficient, and gaps between courses allowed for a pleasant conversation between courses, while drinks are enjoyed. We have never felt rushed, or that our table was required before we were ready to leave. I have no doubt that we will be back very soon.

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Came here for dinner on a Saturday night. It is a bar within the Duke’s Head hotel. It was relatively quiet which was nice. The food was fine and they played decent music. The service was outstanding. Chantelle (our waitress) is an absolute credit to the place. Nothing was too much trouble. Would definitely return when in Kings Lynn.

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Magic x Greeted by a lovely young lady who took really good care of my 87 year mummy x This place always offer a beautiful ambience... Lovely friendly happy staff. Much on offer to suit all requirements. Delicious chocolate cake.... Thank you for my super experience x

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Really enjoyed breakfast during our hotel stay. Asked for a fresh omlette to be cooked and it was amazing! Lots of choice, and food kept hot and refilled on the hot buffet.

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