My husband went through the drive-thru tonight and ordered a chicken sandwich and a small milkshake. This was before 11:00 PM. This location closes at midnight. He was told that they were not making milkshakes anymore for the night! Really??? I’ve never heard of that before. That is okay. You lost our business and money to Graeter’s across the street, who were closing in 10 minutes, but were friendly and made a great milkshake. Maybe all of you should go over there and learn what true customer service means!!! Too bad I can’t go lower than one star!!!
I usually don't write reviews, but I felt compelled to share my experience today. I spent nearly $4 on a medium hot chocolate that tasted and looked like plain milk—there was no hint of chocolate at all! The McGriddle was also disappointing; the bread seemed undercooked and not warmed properly. Overall, everything was unappetizing and I felt like I wasted my money. I've always chosen this McDonald's because it was convenient for work, but I've decided it's worth it to drive to the one closer to my home instead.
I pulled up to the drive thru window to pay for my meal and the cashier read my order and total back incorrectly. I tried to explain to him thats not what I ordered and he then proceeded to argue with me and repeated the amount due. I told him to cancel the order and drove away.
I ordered two small fries with our meal, but they were not included in the bag. I wanted to remind them about it, but instead, we were told to move forward. After waiting for at least 10 minutes, we still hadn’t received our order. The service was quite disappointing.
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I should have read the reviews before I went to this location.Cold double cheeseburger, watching the male cook grabbing hamburgers with his hands, not tongs. Very poor franchise location and a disgrace to the McDonald's reputation.Never again will I eat there.Horrible
I was tired of false commands, cold limpy fries and stale rolls on the cemetery rd. store I even mentioned mgt. this meal was hot, crispy and delicious. I'm coming from now on. mic ds on the main road. also in the drivethru do not wait.
The staff is excellent, and the building is beautiful. The kiosk is always open. However, most of the lobby is closed off and needs cleaning. I've never had a bad meal here, but they do not offer any refills.
Just ordered an expresso coffee 1:50 pm Sar 6/11/22...waited 10 minutes for it while the drive thru cleared... Some days good service, lately its been really bad.
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Every single time! Why even bother going there? If you live in Hilliard, you know what I mean! And yes, you guessed it—the third one had lettuce in it too!
The food is fresh, and the customer service is excellent, with friendly associates eager to help.
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