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"Waited 10 mins at window to get cold fries. A watered down HI-C orange and a chicken sand w cheese I was charged for but didnt get. Bad service and bad order #1235 10/12 8pmish. Literally all bad."
Teléfono: +19096068883
Dirección: 15950 Los Serranos Country Club Drive, Chino Hills, 91709, United States Of America
Ciudad: Chino Hills
Sitio Web: http://mcdonalds.com/
Platos: 0
Categorías: 5
Reseñas: 1085
NEVER US MCDONALD 'S APP FOR DELIVERY/ UBER EATS I hate having to complain online Uber Eats Diredt Order ID F9268. The pickup is 1.5 miles from my apartment. Ordered at 712am. Order was passed off from one driver to another. I called support at748am. I spent 35 minutes on the phone with support, asking them to cancel and refund. Support didn 't care what I asked...they kept telling me I can 't cancel and get a refund. They told me 8am was the cutoff time. 805 came around, support stillrefused to cancel my order. The delivery driver messaged me after 8am telling me my apartment building doesn 't exist. All whileI am placed on hold again by support. I tried to explain to them where it was, and that no other delivery service ever has anissue. The delivery person replied back and told me I should have left him better notes. Order arrived at 817am. Over anhour after I ordered. DoorDash takes 10-15 minutes. Uber Eats took over an hour. Support was completely unwilling to assistme. Kept putting me on hold, they didn 't care at all. Food was cold as ice. I was told to use the McDonald 's app for arefund. The McDonald 's app says to call Uber support. This is way too much energy and effort just to try to get a delivery,even worse having to fight about a severely overpriced late delivery. So now I have to go online and complain because Uber Eatswon 't do the right thing and doesn 't care. I HATE complaining online but NEVER use Uber Eats. I highly doubt they will doanything about it.
Just showed up to this McDonald?s at 8:15pm and drive thru closed- go to front door- locked. Back door locked and customer?s waiting to be attended too. 3 mins later staff turns off lights and hide behind the counter. Where is the customer servicehere? Have respect for the people waiting. A Simple explanation to why your closed early or a sign would have been better thanhiding. Terrible service. Get new staff that want to work!
So, I order 50$ in food, 2 of those otems were 2 fish sandwiches with cheese. I get home.... they gave me top and bottom bun with NOTHING ELSE. It's impossible to call the store. Its impossible to file a complaint online. This is the worst MCDlocation! Just avoid ot at all costs. Staff do not care, owner doesn't care. This place is a joke.
