The reason I decided to write this review was the interaction I experienced at the second window. After paying and receiving my change, I waited at the second window and turned to look inside the store. I immediately noticed a young woman with beautiful skin; she was of ebony descent with a skin tone reminiscent of a perfectly blended caramel mocha. As she turned around, she promptly opened the window and greeted me with a warm smile. Her positive energy and cheerful demeanor were infectious, and she kept smiling throughout our interaction.
She quickly verified my order, and it didn't take long for her team to prepare it. With a kind smile, she handed me my food and wished me a wonderful da...
The entire staff was unprofessional. The young lady practically tossed the bag of food onto the counter, dropped the straw, and walked away without calling out an order number or asking if I needed any condiments. When I spoke to the manager about what happened, she simply told me, "Well, ma'am, we're busy, and they're doing the best they can." Are you kidding me? Where are the McDonald's standards? What happened to customer service? I've worked at McDonald's in my younger years, and I wouldn't have lasted long if I had treated customers in such a rude and unprofessional way. The employees weren't even wearing proper McDonald's uniforms. This store is terrible, and I will never go back again...
I tried to order from the drive-thru twice this week, and on both occasions, a staff member informed me at the speaker that they were not taking any orders that night. This is honestly the worst McDonald's I have ever encountered in my life. The management is terrible; they can't seem to keep the restaurant open even during hurricanes, unlike other locations. Sometimes they don't accept credit cards, and other times they're just not taking orders at all. The only reason I continue to go here is that I live nearby, so it's conveniently located.
I would give this restaurant zero stars for their poor service. The only option they had to offer for change was to give back pennies or donate to the store. The cashier mentioned that the manager claimed the system was working, which was extremely disappointing.
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I work close by and have gotten the food here many times. The order is always right. The person taking the order and the person giving the food at the window is always cheerful. They go through the lines quickly even during rush times. Keep it up.
I work nearby and often eat here. My orders are always accurate. The staff taking orders and handing out food at the window are consistently cheerful. They also move through the lines quickly during busy times. Keep up the great work!
This McDonald's is nice, but they don't offer free refills. I get that some people take advantage of the drink fountains, but it seems like a small price to pay considering this is the largest fast food chain in the world.
The fresh food is always great when you order. It’s amazing how they spread good vibes to the employees, even if they make a small mistake. Peaceful atmosphere—I love it!
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Don't even bother. 3 times I tried to get a decent order and they always give me something other than what I ordered. Good luck if you go there
This morning 8:25, 3 ladies who helped me drive thru. Excellent customer service with personal touch made me like a VIP.
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